Senior Customs Operations Coordinator

2 weeks ago

Feltham, United Kingdom Freightserve Full time

Freightserve recruitment are looking for a Senior Customs Operations Agent for a major Freight Forwarder based in the Feltham, Middlesex area.

**Objective / Purpose of the Job**_The Customs Operations Coordinator is part of the above department/branch. To provide an excellent customer service experience for our customers mainly handling Customs clearances required for Brexit as well as invoicing. May also include arranging shipment/deliveriesand any other functions as required.

**Key Activities / Accountabilities**

**Senior Coordinator Element**
- Ability to lead local team in absence of the supervisor
- Train new team members to company standards, customer service and job duties
- Provide effective communication to team members, supervisors, management and customers
- Maintain strong working knowledge of the company, it’s processes/products/services

**Coordinator Element**
- Good knowledge of customs formalities & legislation
- Good knowledge of customs tariff
- Good knowledge of IT systems and processes used within customs clearance
- Good knowledge of the international transportation and logistics industry
- Knowledge of logistic processes
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Cost control
- Assist branch forwarders, Supervisors and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager

As an agency we are fast becoming the number one Freight recruitment specialist. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

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