Customer Service Coordinator

5 days ago

Liverpool, United Kingdom Tyrenet UK Ltd Full time

**The Challenge**

As a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.

**The Approach**

We’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.

You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.

**Key Responsibilities**
- Handle incoming calls from customers, providing reassurance and clear communication
- Use internal systems to log and manage cases efficiently
- Coordinate roadside assistance with external tyre partners
- Monitor progress and keep customers updated throughout
- Close cases and ensure accurate record-keeping
- Support the Operations Manager and team with daily operational tasks
- Identify opportunities to improve processes or service delivery

We’re looking for someone who brings:

- Customer service experience (ideally in automotive, logistics, or another fast-paced environment)
- Strong communication skills with a calm, friendly approach
- Confidence under pressure and the ability to manage difficult conversations professionally
- Excellent attention to detail and accurate case management
- Confidence using IT systems and learning new tools
- A proactive, team-oriented attitude
- Flexibility to work rotating shifts and occasional Saturday mornings

**Hours**
Tyrenet operates a five-day working week with a rotating shift pattern. Working hours vary across the following shifts:

- 06:00-15:00
- 08:00-17:00
- 09:00-18:00

Shifts are Monday to Friday, with a requirement to work 08:00-12:00 every third Saturday.

**Equity, Diversity & Inclusion**

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Liverpool L24 8RF: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Logistics: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Customer Services Coordinator

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