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Customer Service Coordinator

2 weeks ago


Liverpool L ED, United Kingdom Homecare Service Centre (EM) Ltd Full time £24,500 - £35,116 per year

Job Description – Customer Controller (Home Services & Appliance Support

We're looking for a friendly, confident Customer Controller to join our team. You'll speak to customers after their engineer visit, update them on what's happening next, and offer helpful services that can save them money.

Main Duties

  • Call customers after each job to explain outcomes and next steps
  • Answer questions and book follow-ups or parts
  • Offer service plans and other helpful services
  • Support engineers by passing on updates and keeping notes accurate
  • Help the team keep the day running smoothly
  • Handle customer concerns with a calm, positive attitude

What You Need

  • Great phone manner and friendly personality
  • Clear communicator who can explain things simply
  • Team player with a positive attitude
  • Comfortable recommending useful services
  • Organised and able to manage a busy call flow

Job Types: Full-time, Part-time, Permanent

Pay: £24,500.00-£35,416.83 per year

Expected hours: 30 – 40 per week

Benefits:

  • Company pension
  • Employee discount

Work Location: In person