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Customer Service Coordinator
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Job Description – Customer Controller (Home Services & Appliance Support
We're looking for a friendly, confident Customer Controller to join our team. You'll speak to customers after their engineer visit, update them on what's happening next, and offer helpful services that can save them money.
Main Duties
- Call customers after each job to explain outcomes and next steps
- Answer questions and book follow-ups or parts
- Offer service plans and other helpful services
- Support engineers by passing on updates and keeping notes accurate
- Help the team keep the day running smoothly
- Handle customer concerns with a calm, positive attitude
What You Need
- Great phone manner and friendly personality
- Clear communicator who can explain things simply
- Team player with a positive attitude
- Comfortable recommending useful services
- Organised and able to manage a busy call flow
Job Types: Full-time, Part-time, Permanent
Pay: £24,500.00-£35,416.83 per year
Expected hours: 30 – 40 per week
Benefits:
- Company pension
- Employee discount
Work Location: In person