Housing and Customer Service Coordinator

Job Introduction
**Job Title: Housing and Customer Service Coordinator (Older Peoples Services)**

**Salary: £26,000**

**Contract: Permanent**

**Location: Regional - Liverpool/Chester**

**Weekly Hours: 35 hours per week**

**So. What is this role exactly?**

This is an exciting opportunity for a Housing and Customer Services Coordinator who will deliver strong, high quality, customer focused and proactive housing management and support to customers in our Older Peoples Services. You will be organised and able to respond quickly to manage and contribute to the delivery of services across the wider team to ensure excellent customer services are provided.

The Older Peoples team are going through an exciting period of change and developing a new service offer to our great customers and you would be at the forefront of that change.

We are looking for a highly motivated individual who is focused on getting the right outcome, first time for our customers.

**What will my working week look like?**

The core hours for our customers are 9am to 5pm so we need to ensure adequate cover is in place to support our service offer.

**What will I be responsible for doing?**
- Allocations and lettings, meeting void targets and maximising income, including attending allocations panel meetings and liaison with key stakeholders and care teams.
- Ensuring the health and safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers, and achieving key performance indicators.
- Key tenancy and housing management tasks, including tenancy enforcement and investigating anti-social behaviour through to resolution.
- Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, listening and responding to feedback in line with our customer values and business priorities.

One of the great things about this role is having the opportunity to make a real difference for our customers and communities and being part of a collaborative team of colleagues supporting each other.

Ultimately, you will be driven to get things right first time to achieve successful outcomes for our customers and manage buildings and risk.

**And what would make me stand out from the crowd?**

To be a successful as a Housing and Customer Services Coordinator**,** here at YHG, you will have.
- Knowledge of housing management legislation and housing/tenancy management principles including managing safety and risk within communal buildings
- Experience of delivering excellent customer service
- Ability to travel easily between sites in a very reactive role
- Experience of working in a specialist, high performing team, achieving targets, whilst delivering outstanding services

Ideally you will be.
- A collaborative colleague with the ability to create a positive environment, listening to customers and putting them first
- Able to effectively engage with internal and external stakeholders and key partners
- Able to produce detailed and accurate documents to meet our key performance indicators, lettings targets and tenancy management, working autonomously with mínimal supervision

This role is really suited to someone who likes to positively engage with a diverse range of people to get things right first time and produce excellent results for our customers, colleagues and the wider community.

If you feel this could be the right role for you, we would love to hear from you

**That all sounds great, what’s in it for me?**

In return we offer £26,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

When you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

**And who are Your Housing Group?**

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice,