Patient Coordinator

Imperial College Health Centre are hiring for a Patient Coordinator to join the team.

**Job Type**: Full-time, Permanent

**Salary**: £12.00-£13.50 per hour depending on experience

**Introduction**

The main parts of the role include;
- Signposting patients to internal and external health services.
- Manage patients according to need and troubleshooting patient queries.
- Coordinating care for patients with clinicians and other health providers.
- Manage all the clinics at the health centre.
- Manage telephone system and ensure calls are answered quickly and professionally.
- Managing the registering and removal of patients.
- Manage incoming and outgoing medical records.

There will be opportunities to develop and take on more responsibilities for those eager to learn and progress.

Please review below the full job description for more details.

**Expectations from Applicants / Person Specification**

Please read the job description careful and ensure this is the right position for you. Working in the NHS is very rewarding but it comes with challenges and responsibilities. We are looking for applicants who are professional, kind and can communicate well with patients and the team. You should be able to troubleshoot problems and manage more than one task at a time. Having computer skills and being able to learn new systems will be essential for the role. The role requires individuals to be efficient and productive throughout the day.

Applicants do not require past NHS experience as training can be provided.

**About the Practice**

We are a large NHS GP Practice situated on the Imperial College campus near South Kensington station with London sights such as the V&A, Royal Albert Hall, Natural History Museum, and Science Museum a couple of minutes’ walk away. We have a committed and enthusiastic multi-disciplinary team that care for the students at Imperial College and the Royal College of Music as well as a local resident population. We aim to deliver the best quality care to our patients through innovation, new technologies and quality improvement. Everybody in the team has the chance to contribute to the development of the practice.

We have a large clinical team consisting of GPs, Practice Nurses, HCAs, Mental Health Practitioners, Cognitive Behavioural Therapists, Psychotherapists, Physiotherapists, a Psychiatrist, Clinical Pharmacist and a Life Coach.
- CQC rating of good and achieved the Pride in Practice award.
- High achiever in quality outcome measures.
- Large patient list with over 20,000 patients from a range of diverse backgrounds.
- We are a training practice for trainee GPs and offer training opportunities to all staff.
- We operate from a modern purpose built health centre next to Hyde Park.

Full time working hours of 7 hours per day, Monday to Friday, on shift between 08.00 - 18.30.

Informal visits and enquiries are welcome. Please contact the Practice Manager for more information

**JOB DESCRIPTION**

**Patient Coordinator**

The primary role of the Patient Coordinator is to provide first point of contact and act as a focal point of communication between patients, doctors and other clinical staff. To ensure the efficient and smooth running of the reception, telephone services, clinics. And to assist with the administration duties.

**Reception Duties including**
- To signpost patients to internal and external services
- To coordinator care between patients and all service providers
- To manage all on-call clinics and liaise with the on-call clinicians
- To ensure all walk-in emergency patients are managed safely
- To managing routine clinics, waiting lists, recalls and DNAs
- To re-schedule patient’s appointments from cancelled clinics
- To troubleshoot queries for patients and colleagues. To ensure all patients enquiries are managed safely and the patient has been offered the correct pathway(s) for any clinical or administration issues.
- To ensure all telephone calls and attendees to the practice are managed in a prompt and professional manner.
- To explain all procedures and pathways to patients regarding registration with the practice
- To ensure all contact details are checked for all patients and updating accordingly
- To ensure all Quality and Framework Outcomes and other contractual alerts are adhered to and booked relevant appointments
- Explaining the procedure for the completion of private services
- Explaining procedures for mitigating circumstances and other college certification

**Computer and Administration**
- To maintain and update patient computer record and medical records.
- To assist in completion and processing of all forms regarding patient registration
- To send all relevant information and links to patients
- To ensure all delivery log books are signed and deliveries accounted for.
- To ensure all Quality and Outcome Framework / and other contractual alerts are adhered to and patients are booked appropriate appointments
- To provide administrative suppo