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Patient Coordinator
1 month ago
About ALTA MediSpa ALTA MediSpa is a doctor-led, award-winning clinic with locations in London and Los Angeles, specialising in premium, non-surgical aesthetic treatments. We are committed to delivering the highest standard of personalised care, combining medical expertise with a luxury experience. Every treatment is performed with precision and discretion, ensuring that our clients feel safe, confident, and valued. We are now seeking a Patient Coordinator to join our London team. This role requires both impeccable customer service skills and strong organisational ability, as you will be responsible for ensuring a seamless client journey from first enquiry to aftercare, while also supporting our medical team in maintaining the highest professional and regulatory standards. ⸻ The Role As a Patient Coordinator, you will be the first point of contact for clients, setting the tone for their entire ALTA experience. You will guide them through every stage of their treatment journey, from consultation through to follow-up, ensuring they receive consistent 5-star care throughout. Your responsibilities will include: • Acting as the main liaison between patients and the clinic, providing advice, information, and reassurance on treatments. • Managing consultations, appointments, and treatment schedules to ensure a smooth clinic flow. • Assisting our doctors and practitioners during consultations, including taking notes, preparing client files, and coordinating treatment plans. • Maintaining CQC-compliant patient records to the highest standard, ensuring accuracy, confidentiality, and timely updates. • Overseeing patient payments, records, and administrative tasks with precision. • Following up with clients after consultations or treatments, ensuring they feel cared for and supported. • Building strong, professional relationships with patients while reflecting ALTA’s ethos of trust, luxury, and discretion. • Identifying opportunities to recommend additional or complementary treatments where appropriate. ⸻ What We’re Looking For • Sales-focused, with a proven ability to convert enquiries into consultations and treatments. • Excellent communication and customer service skills, with experience in luxury hospitality, aesthetics, or private healthcare. • Highly organised and able to manage multiple priorities in a fast-paced clinic environment. • Confident working under pressure and maintaining professionalism at all times. • Strong knowledge of Botox, dermal fillers, and advanced aesthetic treatments is an advantage. • Previous experience working in a CQC-regulated clinic is desirable. ⸻ Essential Skills & Attributes • Warm, welcoming, and professional manner in both face-to-face and phone interactions. • Exceptional organisational skills with strong attention to detail. • Proficiency in clinic software and IT systems. • Ability to build trust and rapport quickly with clients of varied backgrounds. • Enthusiastic, motivated, and passionate about the aesthetics industry. • Flexible approach to working hours and willingness to support the wider clinic team. ⸻ Benefits • Competitive salary with commission opportunities. • Employee treatment benefits and family & friends discounts. • Private clinic events and advanced training opportunities. • Luxury working environment in central London. ⸻ If you are passionate about aesthetics, luxury service, and medical excellence, and have the skills to ensure both outstanding patient care and CQC-compliant clinic operations, we would love to hear from you.
