Customer Assistant

**Summary**

Hospitality Customer Assistants

18.75 Hrs

Café Customer Assistant

Week 1
Sunday 12:00-18:00
Wednesday 12:00-19:00
Thursday 12:00-19:00

Week 2
Sunday 12:00-18:00
Thursday 12:00-19:00
Friday 12:00-19:00

17.25 Hrs

Market Place Customer Assistant

Week 1
Sunday 11:00 - 17:00
Wednesday 11:00 - 17:00
Friday 11:00 - 17:00

Week 2
Sunday 11:00-17:00
Friday 11:00-17:00
Saturday 11:00-17:00
**All the details**

**18.75 Hrs**

**Café Customer Assistant**

**Week 1**
Sunday 12:00 - 18:00
Wednesday 12:00 - 19:00
Thursday 12:00 - 9:00

**Week 2**
Sunday 12:00 - 8:00
Thursday 12:00 - 19:00
Friday 12:00 - 19:00

**17.25 Hrs**

**Market Place Customer Assistant**

**Week 1**
Sunday 11:00 - 17:00
Wednesday 11:00 - 17:00
Friday 11:00 - 17:00

**Week 2**
Sunday 11:00 - 17:00
Friday 11:00 - 17:00
Saturday 11:00 -1 7:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG