Customer Services

7 days ago

Manchester, United Kingdom Wote Street People Full time

**Job Title**:Move Manager (Customer Service Advisor)

**Job Type**:Full Time and Permanent

**Salary**:£20,000 per annum

**Location**:Manchester, M32 0SZ

We are looking for a dynamic Move Manager / Customer Service Advisor who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

A competitive salary will be offered alongside the opportunity to work in a well-established company. Fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

JOB PURPOSE:

- To ensure the highest level of move management is offered to clients throughout the move process thus ensuring customer satisfaction and repeat business
- To maximise the job profitability of allocated moves through tight cost control
- To proactively liaise with internal service departments and service partners
- To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met, and consistent service excellence is provided.

RESPONSIBILITIES:

- To ensure enquiries, bookings and moves are actioned in a timely manner
- To ensure Microsoft Dynamics is updated with client information and that all relevant parties are updated appropriately in line with agreed timelines
- To arrange efficient and prompt move management
- To ensure superior customer service levels
- To meet transportation and accounting deadlines
- To identify sales opportunities from your allocated client base ensuring these are advised to the sales team for future development
- To provide support to the rest of the team
- To attend team meetings making a positive contribution to team and company aims in line with SLA’s/KPI’s
- To comply with all company rules and H&S regulations within the working environment.

SKILLS, KNOWLEDGE & EXPERIENCE:

- Superior customer service
- Strong administration and problem solving capability
- Ability to prioritise and manage a large number of job files efficiently
- Commercial awareness to maximize job profitability
- Flexible approach and adaptable to change
- Create a great customer experience with the ability to build rapport with customers, partners and suppliers
- Ability to communicate effectively on all levels
- Excellent time management with the ability to work well under pressure
- Passion for completing all tasks to the highest standard and be driven by results
- Proficient IT skills - Office, Word, Excel.

If you feel have the skills and experience to become our Move Manager please click ‘apply’ now - we’d love to hear from you

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