Contract Processing Agent

1 week ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.

We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.

We are now recruiting for Contract Processing Agent

The purpose of this department is to ensure that customers leaving Focus Group are efficiently managed and that all early termination fees are calculated and presented to the customer in line with the off-boarding process. Compared to industry standards,we do not have a high number of clients leaving us as our customer experience is a main priority from beginning to end.

Main duties of this role are:

- Keep up to date with new cease cases and process onto the system.
- Follow up the customer instructions and ensure all information provided is correct.
- Ensure all paperwork is ready for the customers services to be switched off.
- Ensure early termination fees are calculated correctly in line with ongoing contracts across all product areas.
- Ensure financial requests are raised accordingly, so billing ceases.
- Update daily, weekly, and monthly tracking data for analysis and continued monitoring.
- Escalate any issues to management in a timely manner.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

  • Contract Processing Agent

    2 days ago

    Shoreham by Sea, United Kingdom Focus Group Full time

    Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...

  • Contract Processing Agent

    11 hours ago

    Shoreham by Sea, United Kingdom Focus Group Full time

    Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...

  • Order Processing Agent

    9 hours ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best...

  • Order Processing Agent

    2 weeks ago

    Shoreham by Sea, United Kingdom Focus Group Full time

    Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We’re equally delighted to have been named one of ‘The UK’s Best 100 Companies To Work For 2021’, to have scooped an impressive 6th place in the telecoms sector and to have been awarded a 1* accreditation by Best Companies -...

  • Sales Order Processing Agent

    1 week ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best...

  • Site Agent

    1 week ago

    Shoreham-by-Sea, United Kingdom Fawkes and Reece Full time

    This main contractor is looking for a site manager/agent to support works to establish a new signalised roundabout in West Sussex for access into the new development site. The works includes realignment of the existing A27 either side of the new roundabout and removal of the existing junction. As a site manager some of your responsibilities and duties will...

  • Order Delivery Agent

    1 week ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by Best...

  • Order Delivery Agent

    9 hours ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best...

  • Client Offboarding Administrator

    12 hours ago

    Shoreham by Sea, United Kingdom Focus Group Full time

    **Job Title: Please Note That Official Job Title Will Be Contract Processing Agent** **Reporting to: Customer Loyalty Team Leader** **Location: HQ - Shoreham by Sea (Hybrid 4 Days In Office 1 From Home)** **Salary: £23,000 - £25,000** **Our Values** - **Respect - **Treat colleagues and customers with respect - **Integrity - **Uphold the highest...

  • Contract Test Technician

    12 hours ago

    Shoreham-by-Sea, West Sussex, United Kingdom Ricardo Full time

    OverviewJob Title: Contract TestTechnicianStatus:ContractLocation: ShorehamGrade: BVacancy Reference NrOur vision is to create a safe and sustainable world.Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20...