Sales Order Processing Agent

7 days ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are recruiting for an Order Processing Agent

As part of the Service and Support department you will be part of the Fast Order Fulfilment team, processing new orders across a wide range of products, procuring equipment and invoicing completed works.

Principal Responsibilities/Duties
- Daily running of the sales order process via logging a sale and routing orders to the relevant departments.
- Daily management of external & internal IT equipment procurement.
- Daily running of the final costing, one-off billing and invoice sign off processes
- Daily raising of orders from the Telco side of the business.

Essential Skills
- Calm and organised to ensure workloads are managed effectively
- Must have keen eye for detail due to nature of dealing with customer requirements
- Demonstrates willingness to learn new skills and continually develop oneself
- Excellent communications skills both verbal and written
- Accurate numeracy, written and data entry skills
- Customer Service focused; be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer, and the business.
- Excel proficient (the basics)

Desired Skills
- Experience in working in a similar role within the telecommunications/IT industry
- Experience using ERPAG purchasing order platform

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

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