Order Delivery Agent

1 day ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists. Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference. The order delivery agent / provisioning role is critical to our business, and this is a large, motivated team to work in. The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service. As part of a team, you will be providing excellent customer service in WLR, SIP & Broadband Provisioning as well as Number Management and Porting. Principal Responsibilities/Duties - Confidently provide CPS, WLR, broadband, SIP, number porting and management provisioning services to our internal teams, resellers and customers, keeping each party updated at all times. - Confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales. - Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets. - Chase, update and follow through to completion all orders, including escalations in a timely manner. - Carry out "like for like" transfers, geographical and non-geographical number ports from one carrier to another. Full training will be provided but it is important that you can follow a process, have excellent attention to detail and work well as a team against targets At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

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