Supervisor, Physical Security, Emea

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Physical Security Department

The Security Department for Vantage Data Centers is very hands on. In most cases, we specify, purchase, configure and maintain all physical security networking, software, and server hardware. We also work closely with partner VARs to learn about the latest technology changes so that we can make informed purchase decisions. We are always looking for ways to strike the best balance between technology, performance, and cost. Vantage Global Physical & Informational Security Department also participates in designing each of our new data center building’s security infrastructure. If you like getting into the details and helping to design, build and maintain Security infrastructure in a modern data center, then join us at Vantage. We’re expanding with many new builds

Position Overview

The physical Security team is looking for a forward-thinking, results-oriented, innovative physical security supervisor who can oversee, execute and develop security operations at CWL-11. The Supervisor, Physical Security, EMEA will lead and manage a team of Security Officers with direction from the Manager, Physical Security, EMEA. The role is responsible for managing all day-to-day aspects of the security function including daily workflow, schedules, and implement security protocols for the site. The role is also responsible for managing the on-site 3rd party Security vendors in the deliverance of Security activities.

Essential Job Functions
- Daily management and administration of the Security function at the facility
- Manage all security incidents in accordance with Vantage policy
- Line manager for the propriety security team and external 3rd party security vendors
- Ensure all personnel on site adhere to and comply with Vantage Security and access control policies and procedures
- Work under limited supervision, both independently and collectively within a team environment
- Respond to safety and emergency situations and maintain a safe and secure work environment
- Frequent contact with client personnel, external 3rd party contractors and vendors

Duties
- Manage the site security operations and give clear direction to the Security Team
- Manage, report, and investigate all security related incidents in accordance with security policy
- Complete all incident reports and follow-up action in accordance with compliance policy
- Manage the day-to-day operation, servicing, and repair of all security system infrastructure
- Manage all the security teams HR matters (Absence, training, staffing levels, shift rota, overtime) in a timely manner
- Ensure all personnel on site comply with Vantage Site Operating Procedures (SOP’s)
- Ensure the team has all valid security licenses as directed by Vantage and local legislation
- Manage all individual and collective training as directed in Vantage training policy
- Facilitate site tours for internal and external customers/visitors as required
- Encourage and foster a team-orientated environment through positive feedback
- Train, mentor and advise the Security staff on new processes and procedures
- Ensure that all Security Shift documentation is completed, legible and accurate
- Respond to safety and emergency situations and maintain a safe and secure work environment
- Deal with customer questions in a prompt, courteous and professional manner
- Escalate any major issues to the Director, Physical Security in line with policies and procedures
- Act as the Chief Fire Marshal taking ownership and managing the situation when there is a fire evacuation

Job Requirements
- 5 years experience of working in a physical security related role, 2 years as a supervisor, preferably in a Data Center or Critical Infrastructure environment
- Extensive knowledge of security protocols and procedures in a critical environment
- Potential employees must complete a background check successfully and possess or be able to obtain SC Clearance
- Must possess or be able to obtain SIA certification
- Confident, calm decision maker when under pressure, even with incomplete or limited information
- Able to plan, organize and prioritize workload to meet short deadlines
- Able to work independently, with minimum guidance
- Experience in dealing with customer issues and problem solving
- May be required to complete formal training in an area of