Customer Experience Co-ordinator, Emea

**About Vantage Data Centers**

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

**POSITION OVERVIEW**

**ESSENTIAL JOB FUNCTIONS**
- Ensure all VDC customers are fully onboarded, and customers have a consistent service across the EMEA region
- Maintain files and records with accurate information and effective filing systems
- Plan, organize and implement Customer review meetings
- Collation of data, records, etc. to support TAM’s at Customer review meetings

**DUTIES**
- Receive and action requests from internal and external customers related to issues, questions, and requests
- Ensure all VDC sites are successfully mobilized to VDC standards and are consistent across the Region
- Support and implement requests for site inventory and place relevant orders (when required)
- Interface with internal departments to collect requirements and documentation in support or reporting responsibilities for VDC Customers
- Plan & organise customer review meetings, & other diary commitments for Senor Director & TAM’s
- Administrative support, ad hoc tasks, etc. for the various EMEA teams
- Follow office workflow procedures to ensure maximum efficiency
- Any other duties as reasonably requested

**JOB REQUIREMENTS**
- Exceptional Attention to detail & organisational skills
- Experience and proficiency in Microsoft Office i.e. Excel, Word, Outlook, Power Point, etc.
- Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required
- Track record of Work being free of defect and meeting requirements
- Problem solving skills to troubleshoot and resolve customer requests
- Excellent verbal and written communication skills
- Time management and multitasking skills to handle multiple tasks and clients at once
- Some limited travel (less than 5%) may be required

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard an efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
- Vantage Data Centers is an Equal Opportunity Employer_

**Benefits**:

- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme