Customer Service Advisor
6 days ago
**Customer Service Advisor - Medical Risk Assessment**
**Christchurch, Dorset**
**£21,500 - £25,500 per annum**
**A variety of flexible working patterns**
**Hybrid working available**
Charles Taylor Assistance has been established for over 45 years. We are a global provider of integrated medical and security assistance, claims handling,?pre-travel advice, medical screening,?and travel risk management. We manage over 50,000 assistancecases every year experience of supporting a blue-chip client base.
Charles Taylor is recruiting for Customer Service Advisor’s to join our Medical Risk Assessment Team.
As a Customer Service Advisor, you will accurately carry out medical screenings in line with policy guidelines relaying clear and quick messages to the customer regarding their coverage. This role offers you the opportunity for growth and progression withinthe company.
**Salary and Benefits**:
- £21,500 - £25,500 per annum
- Incremental holiday plan starting at 20 days a year, plus 8 public holidays
- Paid Training
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street perks scheme for family and friends
- Annual bonus scheme
- Discounts on home and motor insurance
- Free on-site parking
**Duties and responsibilities**:
- Taking inbound calls from customers who are looking to take out a new travel insurance policy, or update existing medical screenings
- Accurately carry out medical screenings
- Dealing with all calls in confidence and in an empathetic manor
- Working within a team to ensure that all SLA’s are met
**Experience and knowledge**:
- Customer service experience
- A clear and confident phone manor
- Be able to work under pressure
- Be able to record data accurately and efficiently
Charles Talyor provides an extensive training programme, and you will always have support from other team members and managers.
**Equal Opportunity Employer**
Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, orsexual orientation.
Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.
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