End to End Key Account Coordinator Job

**Compensation Data**:
£20,000 - £23,000

**Long Description**:
**Job Description**:
Division : BUK [C&C]
Department : UK Supply Chain
JOB TITLE
End to End Key Account Coordinator [Independent and Small Customers]
SITUATION IN ORGANISATION
Reports to Customer Service Team Manager
- JOB DIMENSIONS- Customer Order Management for all manually processed C&C orders.
- On average 2200 C&C manual orders received each month.
- Customer facing role meaning you are the customer’s main point of contact of all order enquiries.
- Customer Relationship Management.
- KPI Adherence.
- Active participation in cost saving projects - working alongside other areas.
- Book deliveries to our customer DCs/ branches - ensuring that OTS is achieved.
- Implement actions to prevent reoccurring claims.
- Forecasting performance - tracking support [customer orders vs Forecast - given period].
- Transportation optimization support [ensure weekly shipments are optimized to optimal level]
- ACTIVITIES
- C&C Customer Order Co-ordination (Bostik UK)- Be the first point of contact for all customer enquiries and manual order requests.
- Recognise current order patterns and work with our customer’s and internal teams to implement the most cost effective

ways of meeting customer demand.- Identify and highlight order requirements out of the ordinary to ensure all divisions are on board and have proactively

managed the request.- Ensure all manual orders received are processed accurately and efficiently in line with Bostik guidelines including stock

allocations and minimum order values.- Work with the customer and our Commercial Team to educate best practices including order consolidations for cost effective

logistic planning and improved environmental factors.- Refer customer enquiries where necessary to the relevant department e.g. Area Sales Manager, Sales Support, Accounts. This

list of contact is not exhaustive.- You will be required to prioritise and work on your own initiative, including problem solving in real time for any issues that

arise.- Coordinate activities and ensure optimal service levels versus cost to serve within scope of the role.
- Achieve KPIs related to the role [OTS, Order Book, Blocked Orders, Back Orders and Cost Management related].
- Implement and follow up action plan defined by Supply Chain Director or Corporate for continuous improvement within

perimeter.- Contribute to budget achievement at UK level.
- Support cost optimization across UK.
- Support actively Cost Savings Projects in the UK.
- Review the current work processes in the UK, in conjunction with Corporate Functions and Supply Chain Director, in order to

increase service levels, optimize costs and inventory.- Define and suggest needs and implement tools and policies (PowerBI, SAP).
- Work with Supply Chain Logistics, Demand Planning and Supply Planning, to assess current customer ordering patterns and

propose improvements.
- Business- Support the business in providing optimized service levels alongside balancing demand, supply and inventory levels.
- Ensure that appropriate standards of customer care are maintained and that a professional and courteous image is conveyed at

all times. This will also require handling customer complaints, resolving issues and liaising with internal Bostik teams.
- Context and environment- Role covering a diverse and complex UK customer range and Supply Chain related activities.
- Working in matrix organization involving local, regional teams, and Bostik Teams.
- Cost Savings environment where continuous improvement is required.

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**Mission Details**:

- ACCOUNTABILITIES- Customer service performance [OTS, Blocked Orders, Back orders, MOC and OTC].
- Forecast performance [MAPE].
- L06 & L07 [Distribution and Warehousing costs].
- Budget