Senior Clinical Support Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
An exciting opportunity has arisen at Hellesdon Hospital for a full time Senior Clinical Team Administrator to be based on Rollesby Ward, our newly refurbished female PICU ward.

**Main duties of the job**:
You will be responsible for overseeing the daily ward administrative procedures run smoothly and data is kept up to date in an accurate and timely manner. You will be required to input and update the Trust patient record system which will include accepting referrals and discharging patients as directed by the clinical team. Alongside this there will be minute taking duties, diary management, audio typing complex and confidential reports and the role requires you to be proficient in the use of all Microsoft packages. There is also the requirement to complete various data reports, spreadsheets and support ad hoc audits.

You will need to have a good understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us? **We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Our Trust is striving to ensure that staff have access to development opportunities, and you can benefit from this. In this role you will also support other staff to develop and learn, to ensure we have a highly skilled workforce who are happy in their roles.

Our service is responsive, and there is potential for flexible working hours within the role. This role will incorporate evidencing the role and how it benefits patient care in acute inpatient wards to support obtaining funding for a substantive post.

***Benefits**

Included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- gym membership
- NHS discounts and many more.

**Detailed job description and main responsibilities**:
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure.

You will need to be able to work flexibly in response to service needs and the ability to think creatively, effectively managing multiple tasks and priorities.

You will need to be able to liaise in a professional manner with each member of the team, service users and other professionals providing relevant information.

You will be required to ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.

**Person specification**:
**Essential**:
**Essential criteria**:

- NVQ 3 Business Administration / Equivalent Experience

**Skills**:
**Essential criteria**:

- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.

**Experience**:
**Essential criteria**:

- Ability to work with senior members of staff across a large organisation.
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the ben