Clinical Support Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**Clinical Support Administrator**

Do you have the experience and drive to fulfil the role of a Clinical Support Administrator? Do you enjoy working as part of a team, enjoy providing a great service and have an eye for detail? We have an exciting opportunity to join our successful Mental Health Liaison team of administrators. The Mental Health Liaison Team is based at the Norfolk & Norwich University Hospital at Colney, with a satellite office at Hellesdon Hospital, therefore flexibility will be required to work at either office.

The Mental Health Liaison Service (MHLS) is a Core 24 liaison team that aspires to clinical, teaching and research excellence. We are a dynamic, rapidly developing and evolving service covering all ages over 16 years in a 1254-bed busy general hospital dealing with over 500 referrals per month. With this role there is the opportunity to work with a multi
- discipline team consisting of Consultants, Psychologists, Mental Health Nurses, Assistant Practitioners and your potential Clinical and Business Administration colleagues.

**Main duties of the job**:
We are looking for a person who is enthusiastic and energised with a positive, can do, approach. Good communication and organisational skills are essential.

Your role will involve a wide range of tasks including call handling, minute taking, audio typing, data collection and input from multiple patient administration systems and audits, This is a stimulating and varied role where no two days are alike but are extremely rewarding.

**Working for our organisation**:
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, alcohol treatment, learning disability, wellbeing and eating disorder.

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
The role is to support the Mental Health Liaison Team who receive referrals predominately from the A & E department along with ward referrals and carry out assessments at the Norfolk and Norwich Hospital. Please refer to Team Overview at the end of the document for more details about this interesting team.

**Person specification**:
**Qualfications**:
**Essential criteria**:

- NVQ 3 Business Administration or working towards or equivalent
- NVQ 2 Customer service or working towards
- Equivalent secretarial experience at intermediate level

**Experience**:
**Essential criteria**:

- Understanding and experience in full range of admin procedures and systems
- Working under pressure on own initiative with mínimal supervision

**Skills**:
**Essential criteria**:

- ICT skills - working knowledge of MS packages
- Audio typing
- Excellent articulate communication skills
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). _
- DISCLOSURE AND BARRING SER