Scheduling Co-ordinator

2 days ago

Enfield, United Kingdom Kelly Group Full time

The role of the Scheduler is to maintain and improve support to the field management team, by working within the back-office support team to provide the following in an efficient, well organised, and timely manner

**In your role you will be responsible for**:

- Prepare updates for Schedule of Works (SOW) calls/ meetings
- Track all SOW jobs ensuring their completion
- Update escalations when required
- Get update from site admin team regarding jobs in the queue
- Prepare SOW report - explaining if any are Kelly fails and why
- Communicate information between civils and cabling
- Telephone and system support
- Client liaison
- Key performance measure reporting
- Pre-calling and customer appointment confirmation
- Liaise with staff in other departments and with external contacts
- Able to deal with customer complaints
- Able to provide solutions to problems
- Accessing databases to obtain information for the department
- Produce and maintain excel spreadsheets when required
- Forecasting / scheduling experience
- Ability to multitask in a fast paced environment

**Key Skills and Experience**:

- Proficient use and knowledge of software such as MS Word, Excel, Outlook and Power Point
- Recognised academic training.
- Working knowledge of pc systems & client liaison protocols and customer liaison
- Experience in Telecoms (BT, Virgin Media, Vodafone etc), Engineering or call centre
- Excellent communication skills
- Complaint handling experience
- Due diligent with an eye for detail
- Able to organise and prioritise work/tasks
- Be able to work and compile data and reports
- Ability to work with minimum supervision
- Ability to work within a team
- Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload.
- Attention to detail.
- Flexibility with working hours.
- Strong analytical skills
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities

**About the Kelly Group**:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.

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