Customer Service Advisor

2 weeks ago

Gateshead, United Kingdom Agilico Workplace Technologies Full time

**Location**:Team Valley, Gateshead
**Salary**: Competitive
**Working Hours**:37.5 per week (Monday to Friday)
**Contract**: Full time, Permanent
**Role-Grade**:2A

Agilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.

Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.

We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.

Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.

If youre someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.

**Role Responsibilities**:

- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required

**Skills & Experience**:

- Previous experience within a customer service or call centre environment essential
- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems

**Benefits**:

- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme

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