Call Centre Agent

2 days ago


Belfast, United Kingdom Emson Creative Partners Full time

**About us**

Emson Creative Partners is a small business in Belfast. We are customer-centric, data-driven and supportive.

Our work environment includes:

- Modern office setting
- Casual work attire
- On-the-job training
- International workforce

Belfast

Full-time position (Monday-Friday)

The Call Center Representative will be responsible for entering customer information into our call center database, answering customer questions, and providing customer service support.

**Duties and Responsibilities**:

- Gathers and processes incoming telephone calls. Answers questions about products, services, pricing, and shipping rates.
- Provides information about products and services to customers in a timely manner.
- Responds to customer inquiries regarding product information, pricing, and ordering status.
- Works with customers to resolve issues or concerns.
- Performs other duties as assigned by management.

**Qualifications**:

- Previous customer service experience preferred.
- Must be willing to work in a high-volume, fast-paced work environment.
- Ability to communicate effectively with both internal customers and external customers (non-customers).
- Strong verbal and written communication skills.

Start date: ASAP

**Salary**: £22,803.00-£24,295.00 per year

**Benefits**:

- Canteen
- Company events
- Health & wellbeing programme
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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