Customer Service Call Centre Agent

1 week ago


Belfast, United Kingdom Maat Investments Ltd Full time

Are you a great communicator with a passion for helping people? Join our dynamic team as a **Customer Service Call Centre Agent**. You will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing excellent service to ensure a positive experience.

**Key Responsibilities**
- Handle inbound and outbound customer calls professionally
- Resolve customer queries, complaints, and service requests efficiently
- Provide accurate information about our products and services
- Maintain detailed and accurate customer records
- Meet performance targets for quality and efficiency

**What We’re Looking For**
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Excellent problem-solving and multitasking abilities
- Basic computer literacy and data entry skills
- Customer service experience (preferred but not required)

**Why Join Us?**
- Competitive salary and performance incentives
- Paid training and career growth opportunities
- Supportive and collaborative work environment

If you have a positive attitude, a customer-first mindset, and a drive to succeed, we would love to hear from you.

**Job Types**: Full-time, Part-time

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person


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