Call Centre Agent
1 week ago
Intelling is a Fun diverse workforce with a real family feel and if you are money motivated and Career driven, we are the place for you
We believe it’s **not always **about having the **experience** rather the right attitude/ mindset and with the right training and support anything is possible. We are passionate about helping you progress and committed to your growth in fact 70% of our Support/management staff have internally progressed. When the time is right for you we will be there to help every step of the way to get you where you want to be. Joining our in house Training program “Intelling University” is one of the ways you can develop your career. It will give you an insight into all departments within our business this includes Recruitment, HR, Management and more.. so, if you want to be part of our Intelling family take a look at the job opportunities below and apply. We will look forward to hearing from you.
As a Call Handler, you will be working in a customer focused environment working with a wide range of clients while arranging cover for both new and existing clients. We are looking for focused individuals who wants to exceed Client's expectations in the delivery of service. With the role being to process life and travel insurance claims for the over 50's.
**Insurance Advisor Role**:
- Experience in delivering best in class customer service experience by phone in an Inbound Sales environment
- Full time role 37.5 hours per week
- Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 90% or above
- Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
- Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
- Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
- Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
- Proactively support your colleagues and collaborate to help achieve targets
- Clear communicator who can build relationships and bring their personality to work
- Self-motivated to be able to take accountability of your own development and strive for the best version of you
- IT literate, able to take inbound calls whilst navigating multiple software.
**Skills required for the Insurance Advisor**
- Curiosity and independent thought
- Accuracy and attention to detail
- Influencing and persuading skills
- Ability to work to deadlines and under pressure
- Team working, building relationships across the organisation and externally
- Ability to self-manage deliverables
- Self-aware and honest in order to proactively develop skills and behaviours
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- bt1 1qe: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
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