Facilities Coordinator

Job Introduction
We have an exciting opportunity for an Office Facilities Coordinator to join the Rapport team based at our client office in Cheltenham, working closely with the sister office in London/Canary Wharf.

This is a full time permanent position, Monday to Friday 8.30am to 5.30pm.

Our client works collaboratively with external clients in order to solve their most challenging cyber-security problems, providing tangible improvements to their security. We are searching for a Facilities Coordinator who will join and be an integral part of the Business Operations team, leasing with the client on the daily activities and being in charge of the office’s smooth operations. We are looking for a resilient, self-motivated and quick thinker who loves diversity of tasks.

Main Responsibilities
The main responsibilities within this role are:

- Owning the day-to-day office activities, including the desk bookings, use of the meeting spaces and support systems to ensure the smooth running of the office
- Working closely with our client’s team in planning, coordinating and executing the services of in-house events, being in charge of any catering request
- Being an integral part of the team and the go-to person for internal and external clients or visitors
- Meeting & greeting internal and external visitors, including contractors
- Answering the main telephone line and filter inbound calls directing them where appropriate
- Responsible for daily office duties including milk and fruit deliveries, coffee machine related requests, stationery and refreshment orders
- Collecting and distributing post and deliveries
- Using initiative to provide new ideas and efficient processes to ensure the office experience is first class for both clients and colleagues
- Ensuring Health and Safety documentation and obligations are adhered to and in place, being the HSECE for the building (first aider and fire warden)
- Communicating effectively with other departments and service providers, creating a ‘one team’ approach
- Having a flexible and adaptable approach at all times when dealing with ad hoc duties as required
- Customer Service skills essential
- Excellent communication skills on all levels
- The ability to work independently
- Strong time management skills
- Strong Microsoft Office skills
- A passion for helping and assisting others
- A high level of attention to detail

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & I