Customer Relations Coordinator
2 weeks ago
An exciting opportunity has arisen for a **Customer Relations Coordinator** to join the busy team at our **Lloyd Jaguar Land Rover York** retailer.
As part of the Lloyd Customer Relation team, you will be involved with the following areas at Lloyd York.
Lost Sales - Contacting every customer marked as a ‘lost sale’ by the sales department in our ILloyd system. Recording feedback to help improve our customer journey and liaising with the sales team to resurrect customers who still wish to purchase a vehicle.
Purchase Surveys - Calling every customer after handover of a vehicle to ask about their experience at Lloyd Motor Group to help ensure a high NPS score.
Diary Management - Helping to review sales executives diaries to establish customers requiring a follow up and providing assistance with calls. This will depend on the volume of work from lost sales contacts and purchase surveys.
Other expected duties will involve answering phones and dealing with customers who may need assistance from the sales / service department to ensure they receive the Lloyd experience. In addition, help may be required organising customer events.
**Salary: £24,000 per annum and £20 will be paid for each resurrected customer deal, though this is not a targeted metric.**Hours: Monday-Friday, 9.00am - 5.00pm**About Lloyd Motor Group**
Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire, North Yorkshire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 6 BMW and MINI retailers as well as operating 8 franchise dealerships representing brands including Jaguar, Land Rover, Volvo, Kia, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops.**
**Rewards and Benefits**:
We offer the following benefits:
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Healthcare cash plan.
- Employee vehicle-discount schemes.
- Highstreet discounts
- Childcare vouchers.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Internal and manufacturer training.
**Job Type**: Permanent
**Salary**: £24,000.00 per year
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