Reservations Coordinator

2 days ago

Edinburgh, United Kingdom Apex Hotels Full time

**Why Join Apex Hotels ?**

You will receive a warm welcome into the Apex family on joining us as a Reservations CoordinatorWe genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these valuesthat support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Reservations Team. We believe it is our personality, style and friendliness thatmakes Apex Hotels.

**Role Overview**:
As Reservations Coordinator you will work in our central reservations department being the first point of contact with our customers.You will deal with enquiries for bookings in our 4 star hotels You will work within our Head Office function aiming to turnthose into confirmed bookings.You will have an excellent telephone manner, a friendly personality and have excellent accuracy and attention to detail in all aspects of your work. You must also have excellent administration skills as well as organisation skills.

**Main Responsibilities**:
We are looking for a Reservations Coordinator who is warm and friendly, has a can-do attitude and puts our guests at the heart of everything we do. Your responsibilities will include:

- Dealing with all incoming calls and aiming to convert all enquiries into confirmed accommodation bookings.
- This role is very customer focused and requires excellent customer service at all times.
- With a warm and friendly telephone manner you will handle enquiries promptly and efficiently with the overall goal of maximising sales and room occupancy rates.
- Previous experience of working in a call centre or on the phone would be highly desirable.
- Previous experience of working with Infor Hotel Management System would be an advantage but is not essential as full training will be given.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

- 29 days holiday
- Access to an external Employee Assistance Programme
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Training and development from day one
- £200 referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive- Contributions to a pension scheme
- Critical Illness & Death in Service cover
- Employee of the quarter and annual recognition schemes
- 50% discount in our restaurants
- Annual anniversary Complimentary guest experience overnight stay and dinner for two
- Cycle to Work Scheme
- 50% discount in our restaurants
- Discounted room rates
- Spa discount

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here foryou. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you

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