Debt Recovery Handler

1 week ago

Lincoln, United Kingdom PIB Group Full time

**Debt Recovery Handler**
As well as offering an excellent basic salary we have a very generous performance bonus on top of up to £8000 per year We also offer some fantastic perks Our office benefits from a ‘Chill Out’ room including a pool table, TV and games consoles, free parking,free tea/coffee and fresh fruit daily.

**Responsibilities**:

- Manage and escalate all incoming and outgoing recovery payments including be not limited to repayment plan payments, landlord refunds, guarantor payments, full & final settlements
- Liaise between recovery handlers and the finance department to arrange payment to maximising recovery potential
- Allocate recoveries tasks in order of priority daily to ensure customer demand is met and the customer is supported
- Contact tenants and guarantors in line with agreed contact dates to seek repayment of debts
- Implement and manage sustainable repayment arrangements tailored to the needs of both the business and the debtor ensuring late payments are chased and enforcement action taken
- Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business

**Experience**:

- To be successful in this role you must have strong communication skills and ideally have experience of working in a credit control position
- You will be proactive, organised and manage your time accordingly
- A good level of administration and customer service experience
- Numerate with the ability to work under pressure and with good computer skills
- Able to manage difficult conversations whilst working under pressure

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reducePIB’s carbon footprint.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Ref: 108 458

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