Debt Case Handler

**Purpose of the role**

To maximise recovery against Tenants & Guarantors that contribute towards the payments paid out annually in Rent Guarantee. Working collaboratively with the Claims Handling Team you will maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment. The collaboration with the Claims Handling Team will extend to providing support with caseloads during periods of high customer demand/low resource.

**KEY TASKS AND ACCOUNTABILITES**:
**Recovery Handling;**
- Adhere to all relevant policies, local processes, regulatory and business service level agreements
- Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of Debts
- Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken
- Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries
- Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place
- Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling
- Support the Team Leader by undertaking any other, reasonable, tasks as requested
- Dealing with third parties regarding legal aspects of debt recovery

**PERSON SPECIFICATION**

**Essential**

**Desirable**

Education/ Qualifications
- 5 GCSE results (C) or equivalent qualifications, of which must be English and Maths
- Member of the Chartered Institute of Credit Management and working towards a Certificate accreditation

**Experience/**

**Knowledge**
- Administrative and customer facing experience
- Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
- Able to manage difficult conversations
- Able to work on own initiative

Experience of working in a similar, regulatory environment

Knowledge of the County Court Litigation processes and the subsequent enforcement options.

Knowledge and/or previous experience of Landlord & Tenant Litigation

General exposure to Litigation

Lettings/Insurance Industry experience advantageous.

**Skills/ Aptitudes**:

- Collaborative Working
- Works Co-Operatively as One Team
- Communicating Clearly
- Communicates Professionally
- Leading & Developing
- Drives Own Development
- Thinking Customer
- Puts the Customer First
- Commercial Mind-set
- Makes an effort to limit wasted resource
- Analysing & Initiating
- Makes Effective Decisions
- Adapting & Responding
- Is Open to Change
- Taking Ownership
- Accepts Responsibility
- Creating & Innovating
- Seeks Improvement
- Acts with integrity, showing respect and fairness

**As well as a competitive salary we offer the following benefits -**
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering Day.
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.