Claims Handler

**Claims Handler - Lincoln - ARDEV868204**

Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who uses their knowledge and experience of the Insurance Industry to build strong and trusted client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you’re looking for? Then please, read on

**So, what does the role of a **Claims Handler **here involve?**

This role will be made for you if you love providing an end-to-end claims service, building on new and existing client and Insurer relationships by way of first class service.

Our Claims Handlers are excellent at reporting, chasing and advising customers on their claims and liaise from the First Notification of Loss through to the settlement of claims up to authorised limits under delegated authority arrangements.

You will work as part of a small team in the Lincoln office but also as part of the wider Thompson & Richardson claims team.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

- Be the first point of contact for customers in the reporting of all types of claims, ensuring they receive prompt and accurate advice.
- Ensure all required documentation in support of claims are dealt with as a priority and despatched to insurers or their representatives without delay.
- Negotiate with insurers in relation to the settlement of claims, both in respect of policy liability and settlement amount.
- Maintain client records with up-to-date information regarding claims history, including updating of amounts paid on settlement.
- Assist clients in any avenues of recovery for any uninsured losses following a claim. Instructing necessary agents, solicitors or hire companies. Work with our current agents in pursuing negligent third parties.
- Maintain a diary system for all outstanding claims and ensure these are chased regularly, keeping customers informed of progress.
- Advise clients on their options should insurers refuse indemnity under any particular policy or wish to offer a final settlement figure below original expectation.
- Provide reports to Directors of any significant losses sustained by individual clients that might have an impact on insurer relationships.

**What experience does our **Claims Handler **need?**

It’s essential that you have some insurance claims experience ideally commercial lines but personal lines definitely will be considered. We may also be open to other insurance experience, particularly involving customer facing and detail orientated responsibilities.

**The rest is all about you as a person;**
- Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
- Next, we need you to be proactive, analytical, detailed orientated and customer focused with strong communication skills across all mediums.
- An enthusiastic team player, support others, build trust and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
- Be able to challenge difficult tasks/situations and have a practical, forward-thinking outlook.
- Engage active listening skills, be willing to learn and recognise when to ask for support or guidance.
- Always demonstrate integrity, not only is this essential within a financially regulated organisation, it’s also the right way to be.

This is an office-based role, at least until probation is passed. Hybrid working patterns can then be discussed.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
- Pension scheme for when you feel it’s time to retire
- 24-hour support for you and your families physical and mental wellbeing
- 1 day’s paid volunteering day to give back to our communities
- Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Thompson & Richardson is part of Ethos Broking, a collection of Brokers that sit within Ardonagh Advisory and are part of The Ardonagh Group which spans the breadth of the insurance sector, powered by our more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers bring huge opportunity. Ardonagh Group is an equal opportunities employer, and we are committed to a wor