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Customer Service Administrator

2 weeks ago

Malvern Link, United Kingdom PIB Group Full time

Are you ambitious, conscientious and looking for your next challenge? Do you want to work for a forward thinking, innovative and respected company? If the answer is yes - then we would love to hear from you

We look after our customers by firstly looking after you. We want our people to enjoy coming to work, and to grow and improve each day. We believe in treating our people well and showing them that they are what makes a company great.

**The Role**
- Making a positive impression with customers when speaking to them on the phone and dealing with their queries professionally and confidently.
- General administration duties supporting the team
- Ensure that all client data is maintained and updated in a timely manner
- Follow the rules and regulations as set out by the Financial Conduct Authority
- Demonstrate a willingness to learn and develop yourself to improve your performance and customer experience
- A passion for customer service
- Ability to build a rapport with lots of different types of customers
- Excellent communication skills - both verbal and written
- Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
- Confidence to manage your workload and any issues professionally and calmly
- Embrace and support our culture
- Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred.
- Computer Literate

We will provide you with all the necessary training to give you the skills and knowledge you need to do your job so you can flourish and enjoy a long and great career with us.

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