Process Designer

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Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

About this role:
Digico is a key initiative to provide attractive and competitive products with an excellent customer experience through the development of new IT support systems and innovative features and pricing through Agile development methods.

As a Process Designer within DigiCo, you will focus on the development of new operational processes within specific areas of business capability. You will work closely with teams defining new capabilities and requirements, developing future processes, through engagement with busines stakeholders and product teams. Customer experience is key for this role along with being able to understand the commercial importance of having a good customer journey. The role works alongside customer experience and solution designers and will be responsible for designing, documenting and improving processes to meet the desired business outcomes. You will use process design disciplines to develop efficient, coherent processes which can be easily understood and embedded in business teams.

Subsequently, you will work with the development teams in DigiCo to ensure these processes are engineered in alignment with the design, and any updates to the design are made throughout the delivery lifecycle. You will also work with procedure writers to ensure the processes are embedded into the operations successfully.

You'll have the following responsibilities:

- Build, maintain and evolve process component blocks in line with automation, operational and proposition roadmaps
- Map and align processes to DigiCo’s business capabilities and how these are evolving over time
- Ensure processes are written from a customer centric standpoint - fully considering impact on Customer and User Experience end to end.
- Agree process blocks with operational stakeholders in line with roadmaps and business demand
- Ensure processes are ready for development and ready to be embedded in business teams upon delivery, contributing to training and deployment into operational teams as required
- Manage and lead procedure writers in relevant capability areas to complete production of knowledge articles and low-level work instructions
- Define the “how” for capabilities in DigiCo, supporting capability teams to define their demand and clarify requirements through a process lens
- Support the definition of Capability Epics and Features which will underpin the DigiCo roadmap, through working with the capability team (Capability owners and functional analysts) in individual capability areas
- Advise teams on key gaps in processes and areas of potential improvement
- Develop processes in line with delivery timelines to ensure effective readiness for engineering teams to begin development
- Understand the key metrics for each process

You'll have the following skills & experience:

- Business process modelling, analysis and design
- Understanding of core process methodologies and notation (e.g. BPMN)
- Broad understanding of core business processes for large-scale telecommunications organisations
- Comfortable working with distributed teams in a collaborative and flexible fashion
- Knowledge of agile development methodologies and lifecycles
- Time management
- Problem solving and creative thinking aptitude.
- Able to cope with ambiguity
- Customer centric approach
- Ability to baseline and outline continual improvement to process metrics with focus on business outcomes

Benefits:
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

- Competitive salary
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment