IT Service Manager

2 weeks ago


Manchester, United Kingdom Robert Walters Full time

Robert Walters is working in partnership with a national MSP based in Birmingham. They are recognised as industry leaders providing a range of cutting edge solutions to a national customer base. With a long-standing history, they have undergone further significantgrowth and are now keen to appoint an experienced IT Service Manager.

The opportunity for an IT Service Manager will pay a salary rage of **£30,000 to £35,000 - this role is fully remote.**

As an experienced IT Service Manager, you will help maintain existing business with current clients, grow relationships and assist in development of other businesses. This will allow clients to have a better understanding of the full potential of productsand a liaison between client and customer service.

**IT Service Manager - Duties**
- Service review management, planning, preparation, reporting
- Customer escalation and resolution ownership
- Host service review meetings
- Work with account management teams to drive customer satisfaction
- Evaluate tickets raised and ensure customer satisfaction is met
- Identify opportunities with end customers
- Prepare/Manage customer service improvement plans
- Support onboarding of products and services

**IT Service Manager - Experience**
- Service management experience - MSP, Telecoms (Desirable)
- Service management training - ITIL v3, v4

The permanent opportunity for an IT Service Manager will pay a salary range of £0,000 to £35,000 plus benefits. This role is home-based.



  • Manchester, United Kingdom Applause IT Full time

    **Marketing Manager with IT Managed Services (MSP) experience.** **Manchester (South Manchester) Commutable from GMAN, Cheshire towns with part home working (2-3 days a week).** **£55,000 - £65,000 per annum + Bonus + Benefits package** As Marketing Manager, you lead all marketing activities, driving the creation and implementation of marketing and...


  • Manchester, United Kingdom Applause IT Full time

    **Senior Marketing Manager. IT Managed Services.** **Manchester (South Manchester) Commutable from Cheshire towns with part home working (2 days a week).** **£45,000 - £50,000 per annum + Bonus + Benefits package** As Marketing Manager, you lead all marketing activities, driving the creation and implementation of marketing and communications campaigns,...

  • Account Director

    51 minutes ago


    Manchester, United Kingdom Applause IT Full time

    **Account Managers and Account Directors - IT Managed Services and Cloud Technology Sales** **£40,000 - £75,000 Basic Depending on Experience + Car Allowance + Achievable OTE to double your basic with commission!** Multi award-winning fully managed IT services and cloud hosting provider requires account manager and account director grade IT the field...

  • Service Desk Manager

    2 weeks ago


    Manchester, United Kingdom Applause IT Full time

    **Service Desk Manager - ITIL, Support, Zendesk** **Manchester (Hybrid Working) - £35,000 - £45,000 + Benefits** Applause IT are looking to recruit a Service Desk Manager with experience helping to drive forward a service desk and delivering the demands of internal/external customers. This individual is sought by an exciting client in the travel industry...


  • Manchester, United Kingdom Compliance Manager - Facilities Management Full time

    OverviewWe are currently recruiting on behalf of a global property consultancy for a Building Manager to lead the on site teams at a commercial asset in Manchester. The main purpose of the role is supervising all aspects of the day to day running and maintenance of the property under your control and ensuring the immediate supervision of staff and...


  • Manchester, United Kingdom Service Care Solutions Full time

    Children’s Registered Manager – Residential Services Location: Old Hall Road Children’s Home Contact: (url removed) Are you a passionate and experienced leader in children’s residential care? We are seeking a dedicated Children’s Registered Manager to oversee and lead our residential service at Old Hall Road Children’s Home. This is an exciting...

  • Problem Manager

    2 weeks ago


    Manchester, United Kingdom VIQU IT Full time

    Problem Manager Manchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure...


  • Manchester, United Kingdom Service Care Solutions Full time

    Children’s Registered Manager – Residential Services Location: Old Hall Road Children’s Home Contact: (url removed) Are you a passionate and experienced leader in children’s residential care? We are seeking a dedicated Children’s Registered Manager to oversee and lead our residential service at Old Hall Road Children’s Home. This is an exciting...

  • Marketing Manager

    4 days ago


    Manchester, United Kingdom Premier IT Full time

    ️ Job Title: Marketing Manager 💷 Salary: DOE 📍 Location: West Manchester (Onsite / Hybrid Optional) 🛠 Skills: Brand Strategy, Digital Marketing, Social Media, Campaign Management, E-Commerce Marketing, Content Creation, Influencer Marketing, Analytics, Project Management A rapidly growing sports nutrition and lifestyle brand is looking for...

  • Marketing Manager

    5 days ago


    Manchester, United Kingdom Premier IT Full time

    Job Description️ Job Title: Marketing Manager Salary: DOE Location: West Manchester (Onsite / Hybrid Optional) Skills: Brand Strategy, Digital Marketing, Social Media, Campaign Management, E-Commerce Marketing, Content Creation, Influencer Marketing, Analytics, Project ManagementA rapidly growing sports nutrition and lifestyle brand is looking for...