Customer Centre Sales Administrator

AL-KO Vehicle Technology Group are a global technology group and a business unit of DexKo Global.

The values we embody are: Quality, innovation in product and process as well as reliability and sustainability in our internal and external customer relations.

Since 2016 we have made our contribution to the DexKo Group, the world's leading manufacturers of axles and chassis components in the lightweight segment.

Our passion for continuous improvement and drive for excellence in everything we do applies to our products, services and people. We offer ongoing opportunities for development and career growth and recognise and reward exceptional performance. We know the success of our business depends on everyone on the team. It all starts with our people.

Our extremely dedicated and talented teams around the world are the reason why we excel at what we do.

We are proud to continue in successfully shaping our brand promise of quality, safety and comfort for our products and services to the world.

If you’re ready to be a part of a dynamic global organisation, want to work with people, products and results, that you can be proud of, we’d like to meet you._ **Together, we can achieve great things.**_

We have an exciting new opportunity for a dynamic individual to join us as a Customer Centre Sales Administrator at our **new** Customer Centre.

As the **Customer Centre Sales Administrato**r you will be responsible for coordinating all pre and post installation requirements, liaising directly with customers and ensuring our customers AL-KO experience exceeds the necessary standard, in addition to supporting the sales team.

**Main Roles & Responsibilities**:

- Safety First Approach - Adhering to all necessary safety requirements and protocols
- Maintaining an understanding of AL-KO’s product offering to be able to confidently respond to customer queries/questions
- Initiating outbound calls to potential customers and follow up on enquiries
- Convert leads to sales, provide quotations following a standard pricing structure
- Engage with confirmed sales, to schedule installations and complete all pre install requirements. Ensuring an accurate recording of pre installation requirements are captured (with photography where necessary)
- Complete the necessary MRP data entry, cross reference bookings with stock availability/manpower planning to ensure there are no roadblocks to the installation
- Liaise with Purchasing to maintain a funnel of fitments
- Take receipt of the vehicle from the customer
- Make any/all necessary arrangements for our customers during the installation process
- Maintain communication with the customer, to advise of delays or complications during the installation process
- Following completion, complete the necessary customer handover, provide user demonstrations and guidance to maximise usage of installed fitments and take customer payment
- Working closely with the Finance team to ensure all necessary SOX requirements and transaction record keeping are maintained and adhered to
- Maintain the Customer Centre entrance area
- Support with the Marketing of the Customer Centre and any promotional offerings
- Work with Sales and Operation teams to track sales and client feedback/outcomes, providing regular performance metric reports to identify trends and opportunities for improvements and maintain client interaction to the highest possible standard
- Support the sales team with sales related requirements e.g. Lock Registration and After Sales Support, attend Trade Shows when necessary
- Carrying out any additional duties when requested and required to support the needs of the business.

**Who are we looking for...**
- A professional extrovert, an individual who can connect with a wide variety of customers
- Minimum of 2 years previous experience in a customer facing role
- Excellent IT capabilities, fully competent on Microsoft packages and ideally previous experience using MRP systems
- Excellent attention to detail
- Problem solver
- Organised with the ability to juggle many requirements
- Team player

**What are we offering...**
- Highly competitive salary
- Working Hours: 40 hours per week
- 25 days holiday per annum plus bank holidays
- Company pension scheme
- Death in Service Benefit
- Access to a health cash plan for your everyday health expenses after a qualifying period
- Training & development opportunities

**Job Types**: Full-time, Permanent

**Experience**:

- customer facing: 2 years (required)

Work Location: In person