Customer Service and Administrative Support

1 week ago

Southam, United Kingdom Auto Fasteners Ltd Full time

**Purpose of role**:

- To support client satisfaction with company’s products and service
- To respond to customers and supplier’s enquiries
- Implement the processing and fulfilment of orders and customer enquiries
- Support the process of resolving customer complaints
- Inputting accurate data to SAGE 300
- Support the creation and implementation of tracking systems
- Carrying out fundamental finance tasks
- Assist Office Manager and Customer Service and Purchasing Supervisor with any Office Administrative duties

**Main Duties**:
**_Sales_**
- To implement accurate processing of customer orders and order confirmations within agreed timescales
- To ensure customer enquiries are satisfactorily managed, resolved and closed within agreed timescales
- Support with solving customers’ problems
- Raising sales invoices and delivery notes
- Keeping accurate records of discussions or correspondence with customers

**_Purchasing_**
- Implement the purchase of products
- Support the process between suppliers, manufacturers, relevant internal departments, and customers
- Following up outstanding orders

**_Admin_**
- Manage phone calls and correspondences
- Organising and keeping filing systems up to date

**_Systems_**
- Update tracking sheets regularly
- Accurate inputting to SAGE 300
- Support implementation of Quality and Environment Systems.

**_Finance_**
- Processing of purchase invoices
- Sending Customer Invoices and monthly statements
- Reconciliation of supplier statements

**_Requirements_**

**Essential Skills and Experience**
- Excellent organisational skills
- Outstanding communication and interpersonal abilities
- Experience within an administrator role
- A positive attitude and works well with a team
- Development and implementation of new processes/procedures
- Excellent knowledge of MS Office and Outlook
- Familiarity with office management procedures and basic accounting principles

**Preferred Skills**
- Knowledge in the automotive industry would be good, but this is not essential
- Ideally an administrative qualification, but not mandatory

**_About Us_**

Come and be part of a supportive nurturing and welcoming Organisation, and participate in the growth of a small Company.

We encourage individuals to develop in their role and enable them to utilize their skills and initiatives. Auto Fasteners supports employees with training and participating in courses, and will ensure employees are given the tools, time and support to complete these.

We provide a number of benefits including;
- Christmas shut down, 21 days annual holiday plus bank holidays
- Regular team building days and Christmas party
- Annual bonus scheme
- Pension scheme
- Childcare vouchers scheme

Application deadline: 22/11/2021

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

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