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Contact Centre Agent

3 weeks ago

Witham, United Kingdom DD Products & Services Full time

DD, is a full-service supplier of dental supplies, equipment and business services in the UK. We currently supply over 12,000 UK practices and 6,000 medical beauty clinics and are rapidly expanding. We are the only company to offer an extensive range of specialist products, equipment and support services across both the dental & beauty markets in the UK and ROI.

Our teams are based at our central office in Witham Essex, Blackpool, Crumlin Ireland, and Stirling Scotland.

We are currently looking for our next **Contact Centre Agent** to join our team at our Head Office in **Witham, Essex.**

**About the role**:
To deliver the highest standard of customer excellence and sales support to our DD customers. Contributing to bottom line sales by increasing service satisfaction and building valuable customer relationships. Whilst working closely with all areas of the business to help maximise all opportunities.

**Main Duties & Responsibilities**:

- To provide quality customer service, including interacting with customers, answering customer enquiries across a variety of platforms, and effectively handling customer complaints and escalations.
- To process all customer orders in accordance to the Sales Order Processing procedure, adhering to policies surrounding prescription of medicine and security of customer data (GDPR).
- Accurately records and logs interactions on CRM against every customer communication.
- To be proactive in maximising all sales by upselling, cross selling, growing account spends, activating inactive or closed accounts, whilst passing on leads & opportunities as and when required across the business
- Achieve sales targets relating to new product initiatives, special offers, product launches and by increasing sales at every opportunity.
- Provide support and work closely with the Company’s Field based Sales Representatives and satellite sales teams across the DD family.
- Work towards the departmental KPIs surrounding productivity, response times and comply with quality standards set - whilst maintaining the highest level of customer service
- An ambassador for continuous improvement, flexible and able to adapt quickly to changing priorities and needs of the business.
- A strong team working ability and supports with back office administrative tasks where necessary
- To acquire and develop product and system knowledge and, when necessary, to take advantage of any training programs considered beneficial by the Company.

**Skills Required**:

- Excellent organisation and multi-tasking skills with an attention to detail
- Advanced analytical and excel skills
- Excellent time management and prioritising skills
- Excellent Interpersonal communication skills
- A professional and polite manner when dealing with customers and staff
- Proven ability to work independently and as part of a team.
- Experience of working with a CRM system
- preferable but not essential

**Experience Required**:

- Proven track record in a similar Sales or Customer Service role. Dental Industry Preferred
- Excellent knowledge of Microsoft computer packages including word, excel and Outlook

**Qualifications Required**:

- Minimum 5 GCSE’s to include English, Maths

**What we offer**

This is a full time permanent role offering a competitive base salary plus company performance based annual bonus. We also offer pension, life assurance, referral scheme, benefits portal, 25 days annual leave plus bank holidays, length of service awards and free onsite parking.

**_DD Products & Services are an equal opportunity employer and we consider all qualified applicants equally without regard to ethnic background, religion, sex, sexual orientation, gender identity, national origin, or disability status._