Remote Customer Service Agent

3 days ago

Blackpool, United Kingdom Intelling Ltd Full time

Who are we?

Intelling is a unique, bright & vibrant organisation partnering with some of the UK’s leading brands. We are passionate about the delivery of professional expert advice through continuous development and growth of our team

We now have exciting work from home opportunities

The Role:
We are looking for Customer Service Associates to join us where you will use your excellent Customer Service skills to support the general public with their queries in a calm, empathetic and professional manner.

Duties include by are not limited to:

- Receiving Inbound calls from the general public
- Listening effectively to customers, showing empathy and understanding
- Resolve customer query within agreed timelines, effectively and efficiently
- Record customer details accurately
- Provide a high-quality professional service
- Ensure procedures and compliance requirements are adhered to at all times
- Work to KPI’s set by team manager

Essential Criteria:

- You must have your own Windows based PC or laptop and home high-speed broadband. You must have a quiet workspace where you can carry out this role i.e. a home office
- Demonstrate good technology skills and understanding - this is a work from home position and therefore you must be confident in following direction for system set up and troubleshooting
- You must undergo DBS background check
- Excellent customer service experience
- Must be able to demonstrate resilience, understanding and empathy as well active listening and patience
- Strong relationship building skills
- Excellent communication skills
- Attention to detail
- Demonstrate a positive and professional attitude
- Ability to work under pressure

Desirable Criteria:

- Ideally you will have previous experience of using phone & technology systems within a call centre

What You’ll Get:

- Fixed Term Contract with a possible extension
- Full training
- Safe working environment - there’s no place better than your own home
- Development and Leadership programmes
- Employee perks scheme
- Monthly incentives
- Promotion opportunities

**Hours**:08:00 - 20:00, Monday to Friday - sat sun 8 - 4

**Salary**: £9.90 per hour
- **Job Type**: Fixed Term Contract with possible extension

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

**Job Type**: Temporary contract

Contract length: 3 months

**Salary**: £9.90 per hour

**Job Type**: Temporary contract
Contract length: 3 months

**Salary**: From £9.90 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Blackpool, Lancashire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

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