Credit Control Agent

2 weeks ago

Blackpool, United Kingdom Utility Collections Ltd Full time

**Credit Control Agent**
- Poulton-le-Fylde, FY6 8JX - Office Based
- £25,000 to £27,000 + Commission
- On Target Earnings: £40,000+

**What’s in it for you?**
- Competitive basic salary with uncapped commission
- Realistic OTE of £40,000+
- Full training and ongoing development
- Join a growing, dynamic, and supportive team
- Be part of a scale-up business making a real difference in the energy sector
- Office-based role in a professional and approachable working environment

**This role would suit someone who is**:

- A confident communicator with strong telephone skills
- Resilient and able to remain calm under pressure
- Naturally empathetic and able to adapt to different customer needs
- Organised with great attention to detail
- Motivated and capable of managing their own workload
- A team player who can follow structured processes
- Tech-comfortable - especially with Microsoft Office and CRM systems
- Skills and Experience (Preferred but not essential):

- Experience in credit control or debt resolution
- Background in the utilities or energy industry

**What You’ll Be Doing**:
As a Credit Control Agent, you’ll be the key point of contact between energy suppliers and their commercial customers.

This isn’t a one-size-fits-all collections role - it’s about understanding each business's unique situation taking steps to help prevent future debt, and finding the right solution.

**The role of Credit Control Agent**:

- Proactively contact commercial customers with outstanding balances
- Negotiate payment or alternative commercial resolutions
- Investigate and resolve customer account queries
- Act as an intermediary between energy clients and their customers
- Agree and manage payment plans through to completion
- Recognise vulnerable customers and tailor your approach appropriately
- Identify non-compliant customers and escalate where necessary
- Maintain and manage your own portfolio of customer accounts
- Achieve individual and team KPIs set by both management and clients

Want to join a growing business where your communication skills and emotional intelligence are just as important as your ability to close a deal?

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