P&C Operations

**P&C Operations and Colleague Relations Coordinator**

**Reports To**: Director of P&C Operations and Colleague Relations

**Team**: P&C Operations and Colleague Relations

**Location**: Reading

**Job-Type**: Full Time

**Purpose of the Role**:
This role will be responsible for ensuring the smooth and efficient functioning of our P&C operations including HRIS management, payroll liaison, compliance, colleague data management. This role requires a strategic thinker who can drive process improvements, optimise operational efficiency and deliver exceptional results.

**Duties & Responsibilities**:
**General**:

- The P&C Operations Coordinator will provide technical, transactional, and data support to the HR team and other stakeholders. This role will be responsible for data maintenance, functional support of the HR department, and processing of transactions and improvement processes
- This role will require strong relationship building within the P&C Team and cross functional stakeholders.
- Co-ordinate P&C operations projects, including process improvements and policy updates.
- Represent P&C Operation and participate in key programmes such as Workday Optimisation.
- Provide Co-ordination support in OD projects as and when required
- In partnership with the P&C Operations and Colleague Relations team, provide feedback on all People Systems products to deliver smooth operational delivery across P&C systems
- Develop and implement operational strategies to improve efficiency, reduce costs and enhance employee experience.
- Oversee and manage all P&C Operations including HRIS management, payroll interface, compliance and colleague data management.
- Collaborate with cross functional teams to streamline processes, and drive operational excellence.
- Prepare and present regular reports on operational performance.
- Establish and maintain strong relationships with internal stakeholders, external vendors, and service providers.
- Stay updated on industry trends, emerging technologies, and regulatory changes to drive innovation and maintain a competitive edge.

**Compliance & Risk**
- Evaluate adherence to relevant employment laws, regulations and internal policies.
- Evaluate P&C practices, processes and documentation to ensure they are in compliance with legal and industry standards.
- Identify any gaps or areas of non-compliance and develop and implement corrective actions to mitigate risks and maintain compliance.
- Maintain an accurate live risk register, conduct periodic audits and generate reports to monitor compliance, identify areas of improvement and address any non-compliance issues.

**Policy Assessment & Development**
- Conduct a comprehensive review of existing P&C policies and procedures to assess their clarity, relevance and alignment with legal requirements, industry best practice and Primark’s goals and values.
- Assess the consistency and standardisation of P&C policies across different functions and locations. Identify any discrepancies or conflicting policies and work towards harmonisation.
- Evaluate the effectiveness of P&C policies in achieving their intended objectives.
- Keep up to date on emerging trends, new legislation and best practices in P&C policy development and implementation.
- Assess the effectiveness of policy communication and training initiatives to ensure that colleagues are aware of and understand the policies. Evaluate the accessibility of policies, training programmes and methods of policy dissemination.
- Review the documentation and record keeping practices related to P&C policies to ensure effective version control, accessibility, and maintenance of policy documents.
- Based on the outputs of assessments develop and implement recommendations for policy updates, revisions, and the development of new policies.

**Employee Relations**
- Liaise with the Employee Relations Leads in country to understand significant/Red Flag cases
- Create a framework to capture all pending and or new ER legislation by country including implications and plans for implementation
- Develop a full understanding of the Unions/Works Councils regular calendar and country issues/concerns

**Skills & Experience**:

- 4+ years’ experience in a HR professional or technology role with a deep understanding of appropriate processes, information, functions and roles within a functional area.
- Highly organised, detail-oriented, possessing the ability to effectively prioritise projects and deliverables whilst meeting deadlines set by management.
- Strong consultative skills and highly effective in communicating clearly and persuasively with the ability to influence at all levels
- Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team and work within agreed timescales.
- Excellent attention to detail and an ability to analyse and interrogate high volumes of data as well as demonstrating an ability to focus on higher level overview.
- Prov