Administration Assistant

West London Coroner's Court is one of the busiest coronial jurisdictions in London, serving 6 boroughs. The court deals with approx. 3,500 referrals per year into unnatural or suspicious deaths. Hammersmith & Fulham Council is the lead borough for the coronial area and is seeking to recruit an enthusiastic and competent individual to join the court support team.

You will assist with all aspects of Coroners Court administration including; general office tasks, in-person and remote ushering, support to the Coroner, meeting and greeting visitors, data entry, filing, copying and other ad-hoc tasks. Liaising with staff, Coroner's officers, funeral directors, bereaved families, jurors and other stakeholders you should have a friendly, empathetic and approachable manner. You must be sensitive to the needs of others and handle all situations with appropriate care and discretion.

This part-time role is office-based and you will be located at the Coroner's Court in Fulham. However, you may be required to work from other Council sites, if necessary. Due to the nature of the court listings schedule, where no week is the same, you may be required to work on different days each week. You will always work 12 days per month but the shift pattern may vary from one week to the next.

Please refer to the **Role Profile** for more information

**Role Responsibilities**:
To assist with all aspects of Coroners Court administration. The role includes general office and Court administration assisting the business support team. You may be required to provide some Court ushering, meet and greet visitors, field queries from the public, filing, copying and other ad-hoc tasks.

1. Provide a friendly and professional welcome to visitors in a fast paced and busy environment.

2. Liaise with staff, Coroner’s officers, funeral directors, families, jurors and other stakeholders.

3. Field telephone calls: deal with queries or take messages.

4. Receive, open, sort, date stamp and distribute incoming mail and prepare outgoing mail, daily.

5. Follow instructions and complete tasks in a timely manner

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

**Service orientation**
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

**Cognitive flexibility**

Hammersmith & Fulham Council is committed to sa