Hotel & Rail Consultant

5 days ago

Derby, United Kingdom Capita Full time

Purpose of the role:
To work within a team servicing one or multiple customers, using our specialist knowledge and insight to ensure that we meet or exceed customer experience, expectations, service level agreements, and maximise potential revenue.

**Job title**:
Hotel & Rail Consultant

**What you’ll be doing**:

- Understand and correctly record customer policies, bookings and profiles in all relevant company systems
- To process bookings, amendments and cancellations within service level agreement (SLA) through multiple contact channels
- To communicate in a professional manner at all times both internally and externally
- Proactively develop industry product knowledge, sharing information with colleagues, including attending recommended training sessions, courses and educational familiarisation trips
- To demonstrate an ability to confidently deliver and promote the best products by identifying customer needs and converting opportunities to maximise value to them and Agiito
- Ensure completion of annual on-line mandatory training on data protection, information security and financial crime. Develop understanding of cyber risk and threat by reading and engaging in communications and awareness training from the business

**What we’re looking for**:

- Computer literacy required, preferably with Microsoft Office experience - enabling basic data entry
- Strong written and verbal communication skills
- Ability to prioritise workloads and work under pressure
- Flexible and enthusiastic approach
- Experience of working in a Customer Service environment
- A sound geographical knowledge
- Experience of working in the Agency, Hotel, Travel and or Events industry

**About Agiito**

At Agiito, we’re developing smarter ways of working for the future. We’re helping travellers, bookers and organisations think and choose better ways to travel, work and collaborate. Our talented team of have helped the National Grid to organise a sustainable Family Fun day and reduced business travel costs for Burgess Salmon. Join us and discover better as you help organisations to change the way they travel and meet.

**What’s in it for you?**
- Competitive basic salary
- **23 **days’ holiday **(rising to **27 **) **with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- #LI-Onsite

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Derby
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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