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Facilities Coordinator
2 weeks ago
Facilities Coordinator
Salary: £30,500 per annum
Location: 100 Bishopsgate, London, EC2N 4AG
Contract: Permanent, full time
Hours: 40 hours per week
Shifts: Monday through Friday from 8:30am - 5:30pm
Work Model: In person
Williams Lea seeks a Facilities Coordinator to join our team
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Facilities Coordinator is responsible for ensuring the seamless operation and maintenance of the office environment, managing all day-to-day facilities-related activities. This role involves direct coordination with clients, vendors, security personnel, and building management to uphold the highest standards of service and office functionality.
The Facilities Coordinator is also tasked with maintaining the overall integrity, operational efficiency, and aesthetic quality of the workspace.As a key member of the Williams Lea team, the Facilities Coordinator plays a critical role in delivering exceptional customer service and enhancing the client experience through proactive facilities management and support.This role demands a highly organised individual with excellent communication skills, attention to detail, and a proactive approach to facilities management.
Key responsibilities- Conduct regular inspections of the client space, including doors, furniture, fixtures, and other elements, to ensure they meet operational standards.- Escalate issues to relevant vendors for timely resolution.- Promptly respond to facilities-related requests from employees, prioritising tasks to effectively manage incoming requests and ensure timely action.- Maintain and update all relevant records and logs for facilities activities, ensuring accuracy and completeness.- Monitor and verify daily reporting activities, maintaining a high level of detail and accuracy in all records.- Handle sensitive and confidential documents and information with discretion and adhere to data protection protocols.- Oversee areas of responsibility to ensure a consistently high-quality customer service experience for all stakeholders.- Liaise with Building Management on facilities-related issues, ensuring smooth coordination and swift resolution of any problems.- Troubleshoot basic equipment issues, coordinating with service providers and placing service calls when necessary.- Support compliance with Health & Safety and Fire Regulations within the building, including organising and coordinating relevant training sessions.- Coordinate with vendors for facilities-related services, including vending machines, coffee services, life safety equipment, and day porter duties.- Develop working knowledge of key systems such as the BMS, thermostats, HVAC controls, fire control systems, and security alarm systems.- Assist in planning and coordinating office moves, adhering to required timelines and minimising disruption to operations.- Manage building access controls, including issuance of badges and management of internal keys/key log.- Ensure adherence to and manage the facility’s Standard Operating Procedures, updating them as needed.
Personal attributes- Minimum of 5 years' experience working in legal, or large corporate environment in facilities, property management, building operations.- Advanced knowledge of facilities, activities and functions.- Ability to manage relationships with external vendors.-
- Intermediate knowledge of web-based job submission tools.- Ability to effectively troubleshoot issues that arise.- Demonstrate social awareness and the ability to exhibit professionalism.- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.- Life Assurance- Private Medical Insurance- Dental Insurance- Health Assessments- Cycle-to-work scheme- Discounted gym memberships- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
Equality and Diver
