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Senior Business Travel Consultant

2 weeks ago

Remote, United Kingdom Destination Sport Full time

**Senior Business Travel Consultant - Out of Hours Team**

**Destination Sport - Business Travel**
**Homeworking**

**Various shifts **available** including evenings & weekends.**

Here at **Destination Sport Travel** we provide business travel services to a number of major sporting clubs & federations.

Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas.
We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.

This is a really exciting time of growth across the business, and as a **Senior** **_Business Travel Consultant - OOH _**you will work alongside our highly skilled relief team to process booking requests, amendments, cancellations and respond to any customer communication in accordance with ISO and company standards.

**No two days are the same in our Sports team, but on a typical day you will**
- Deputise for the Team Manager in their absence ensuring that the branch continues to run efficiently
- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Take ownership of complex customer enquiries received in writing or over the telephone
- Offer a variety of flight options, explaining fare rules when Booking flights
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Offer advice regarding destinations, best/most cost-effective carriers etc..
- Take ownership and responsibility for all client queries handled until successfully concluded
- Support any commercial agreements which are in place.
- Ensure the highest level of customer service is offered to internal and external customers at all times
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Maintain and Develop relationships with key clients.
- Utilise account management skills in order to retain and grow business
- Ensure that full support is given to the key preferred suppliers.
- Support any commercial agreements which are in place.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Achieve own sales target and lead by example at all times

**As part of your new role we offer a highly competitive starting salary, along with a wide selection of benefits including**
- An annual bonus scheme
- Life insurance
- Company pension
- Cycle scheme, discounted gym membership, flexible wellness benefits, free flu jabs, and free eye tests
- Referral bonuses
- Long service awards

**So if you are looking for your next challenge, please get in touch we'd love to hear from you**
- Have extensive experience working as a Business Travel Consultant
- Have experience booking flights, and coordinating bookings
- Have excellent Worldwide travel knowledge
- Be proficient in using travel booking systems, including use of a GDS
- Be computer literate with experience of Microsoft office
- Have excellent customer service skills
- Have the ability to work within a team environment to achieve team/department objectives
- Have exceptional communication skills both verbal and written
- Be well organised and quick to prioritise workload
- Have the ability to think logically and consider all relevant aspects with strong analytical skills
- Be flexible with the ability to prioritise tasks in line with business objectives
- Have the ability to work under pressure and work to tight deadlines

Experience working with sports travel would be desirable but isn’t essential