Travel Consultant- Inbound Sales

2 weeks ago

Remote, United Kingdom RIVIERA TRAVEL Full time

**Role Purpose**:
As Travel Consultant/Inbound Sales, you will deliver an Industry led service to our customers by following up all customer lead interest in our products, offering a wealth of knowledge and experience and guide our customers/partners into booking a Riviera holiday that’s perfect for them.

**Key Responsibilities**:

- Identifying customer needs and matching them to a suitable product
- Building rapport with our customers and partners by providing professional, informative, and friendly responses to enquiries, remaining professional, courteous and conscientious throughout
- You will receive inbound calls from our customers and continue to own the relationship with those customers.
- Make outbound calls to customers to follow up on potential bookings.
- Update our internal systems with accurate and crucial information.
- Ensure all enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer.
- Uphold Riviera’s values within every aspect of the role. Delivering exceptional experiences both internally and externally
- Work towards a sales target which is in line with our company target, ensuring all leads are followed up within SLA’s.

**Skills, Experience & Competencies**
- Alongside a passion for travel you will have demonstrable Sales experience gained in a target driven environment preferably within the travel industry, however, we will consider other sectors too.
- You will be able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life.
- You will have Impeccable verbal and written communication skills and strong attention to detail.
- Have a thirst for knowledge and expanding your experience.
- Resilient to challenges and setbacks - this is a sales role; you’ll need to stay motivated when things feel like they’re not going your way.
- Comfortable working with systems and a good level of literacy with Microsoft Office tools
- Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly.
- Proven ability to identify customer needs through questioning and information gathering to really nail that data capture
- The motivation to go above-and-beyond for our customers and the team are equally as important in this role.

**Job Types**: Full-time, Permanent

Pay: From £22,317.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: Remote

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