Stakeholder and Customer Assistant

Costain have a great opportunity for a **Stakeholder and Customer Assistant** to join our Anglian Water framework, the Strategic Pipeline Alliance (SPA).

**About the Project**
Anglian Water has created a new delivery enterprise - the Strategic Pipeline Alliance. “SPA” is creating hundreds of kilometres of new, interconnecting pipelines to help combat the impact of climate change and keep fresh, clean water flowing across the Anglian Water region. The new network is one of the largest infrastructure projects for a generation and is a complex and challenging major infrastructure project

**Key Responsibilities**
Support all external stakeholder engagement & customer communications for the project
Liaise with a range of external stakeholders and customers including local authorities, other technical stakeholders, land agents, parish councils, schools, and community groups
Work closely with Anglian Water Services’ customer centre, to ensure that all comms and engagement activities are aligned with SPA’s programme and goals
Support the delivery of all comms and engagement activities including co-ordination of events, venue bookings, key stakeholder meetings, logistics and supplies
Liaison with external suppliers to deliver comms materials and with other area leads, site managers and AW operatives to ensure joined up approach
Creation of bulletin boards and project references for customer centre
CRM tool administration, data entry & team support to drive adoption
Local engagement activities including public events, schools, and colleges.

**About You**
Previous experience in delivering a range of communications activities (ideally on a major infrastructure project, although not essential)
General understanding of working in a complex stakeholder environment
Organised, capable assistant, able to support the team that is responsible for working across a range of external stakeholders
Good IT skills
Excellent communication and customer service skills
Efficient and highly organised with a ‘can do’ attitude and meticulous attention to detail

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**About Costain**

Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

We welcome all applicants regardless of age, race, faith, sexual orientation, gender identity, gender expression, socioeconomic background and physical or neurological disabilities.

We welcome you to ask about the flexibility you need for dynamic working. Such as, working part-time, remote working, or compressed hours. In return, we will explore what is possible.

To find out more about our Inclusion strategy, please visit our ED&I page:
**Right to Work & Security Checks**

Understandably given the nature of our business, everyone who is employed at Costain must undergo thorough referencing checks. We will need different information depending on the job we have offered you. For all roles, we'll carry out a criminal record check and we’ll ask to see evidence that you have the legal right to work in the UK.

For some of our roles, you may be required to obtain and maintain security clearance of at least Security Check level (or SC clearance). To satisfy the requirements, you will need to have been a legal UK resident for a minimum of 5 years and have successfully complete all stages of the vetting process.

**Closing date**

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:
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