Customer Service Assistant

2 weeks ago

Peterborough, United Kingdom General and Medical Healthcare Full time

**Customer Service Assistant**
**£21,000 Full Time Salary - 37 ½ hours per week**Regular Monday to Friday daytime hours available with General & Medical, a well-established family-run

excellent communication skills and experience with customer calls. Essential skills include Microsoft Office

and you will need to demonstrate excellent organisation ability to manage your customer base and provide

assistance. The position is office based with a focus on delivering a quality service to our customers.
- **

Listening to and understanding the individual needs of each customerDeveloping a good relationship with all clients by providing a personal service and undertaking regular

contact calls to meet client requirementsto deal with a wide variety of health related claimsRecording accurately all events / details and actions relating to specific individuals on the database.

Ensuring copies of all documents and letters which are sent out/issued are retained on the client fileWorking as a team member, supporting colleagues and the CompanyManaging own workflow in a timely mannerHaving an understanding of how the functions of the role interlink and benefit that of other roles

**Processing Claims:

- **

Work proactively to process claims by contact with the client and the Medical Service ProvidersEnsure a thorough understanding of the cover purchased by a client to differentiate between eligible and

ineligible claimsWorks in a methodical way to present full facts to the claims decision maker in order that an appropriate

decision can be made on each claimEnsure that all relevant data and scans are entered into the databaseBe able to account for actions relating to claims by using methodical accurate data input methods

**Complaints:

- **

Takes required actions to resolve potential and existing complaints, discussing any complaints or claims

that may become contentious with the Customer Service Manager

**Adhering to Regulations:

- **

Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any

relevant regulation changesEnsure that own work is in accordance with set procedures and in such a way that it shows a full history

of events, which are specific and evidencedUndertake Data Protection training as required and ensures working procedures adheres to the set

regulations

**Telephone System:

- **

Take appropriate incoming calls and handle as necessaryLog all calls to the individual client record on the database

**What You Can Expect From Us
- **

Attractive Full Time Salary - equivalent to £10.77 per hourRegular Monday to Friday hours - no evenings, no shift work and no weekend workAccess to Pension SchemeSick Pay Scheme and Attendance BonusGreat Annual Leave Benefit including additional family daysFree Worldwide Multi Trip Travel Cover and discounted rate for family membersCash benefits linked to Personal Accident, Life Cover and Critical IllnessMonthly Employee Rewards SchemeCommitment to Employee Learning and DevelopmentAccess to Wellbeing Services and Discount SchemeFree tea, coffee and fresh fruitFriendly working environment in Peterborough - convenient location close to the A1

Our greatest strength is our people - professional, driven yet grounded and fun to work with. If our culture

sounds like a good fit for you and you want to be part of our exciting journey then please send a copy of

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