3rd Line Support Technician

1 week ago

Birmingham, United Kingdom ASC Connections Ltd Full time

3rd line support technician required to join a well-established IT support and service specialist.

The role

The technician will be providing managed IT services to a wide range of B2B customers over the UK and Europe. This role will require limited travel to customer sites. This role must act as an escalation point for technical queries, design and implement changerequests and support service desk incidents
- Possibility to work part remote or entirely remote
- 25 Days Holiday including bank holiday

Activities will include but not be limited to:
Ensure all services requests are dealt with promptly within the agreed SLA (service level agreement). Prioritising workload to make sure calls/work are responded to according to priority whilst adhering to SLAs. Ensuring the customer is clearly kept up todate and informed always.
- Ensure effective logging of every request in the Service Desk Software and CRM
- Support Service desk as required to review incoming request and fact find and categorise and resolve as required
- Fact find and ensure that we have accurate and relevant information from the end user to enable us to troubleshoot the issue.
- Proactively manage existing customer service desks tickets, chasing third parties, customers as required. Ensuring the customer's expectations are managed throughout the process.
- Be able to demonstrate to users how/when they have generated and IT issue through misuse of the system and support them, so they don't cause the same error again.
- Liaising with customers to provide support with regards to networking issues
- To help produce and maintain service desk statistics, reports, checklists and other documentation as necessary. Monitor own workload, outstanding tickets and escalate potential breeches/issues in a timely manner.
- Carry out preventative maintenance and updates on servers.
- Ensure change control procedures are followed for all changes and accurately recorded including updating and maintaining all technical documentation
- Aid with the setup and configuration of smart phones and tablets etc where required
- Be part of an on-call rota
- Technical experience of VoIP, MS server, SQL server, VMware, Active directory, Office 365, Azure
- Microsoft Certified Professional
- Cisco Certified Network Associate (CCNA)
- VMware Certified Professional (VCP) or equivalent
- Microsoft Certified Systems Administrator or equivalent
- WatchGuard or Firewall Certification

This role would suit an experienced 3rd line support technician with all the relevant skills and experience who is looking to progress a career within a reputable company
- ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. _

  • 3rd Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Oscar Technology Full time

    3rd Line Support Engineer | Birmingham | £35k-45k Oscar Technology has partnered with a leading MSP in Birmingham to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the...

  • 3rd Line Support Engineer

    6 days ago

    Birmingham, United Kingdom Oscar Technology Full time

    3rd Line Support Engineer | Birmingham | £35k-45kOscar Technology has partnered with a leading MSP in Birmingham to recruit for a skilled 3rd Line Support Engineer to join their team.Job DescriptionAs a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT...

  • 3rd Line Support Engineer

    1 week ago

    Birmingham, United Kingdom In Technology Group Limited Full time

    **3rd Line Support Engineer £28K- £35K West Midlands - Hybrid/ Remote** **Cloud on the 3rd Line** **Office 365** will be at the forefront of your daily schedule, with an in-depth knowledge of **Intune, SharePoint, Exchange**, and **Windows Server OS** all essential for any issues encapsulated within the ITSM System. **Technical Requirements**: - Azure...

  • 3rd Line Engineer

    2 weeks ago

    Birmingham, United Kingdom Apache Associates Full time

    Do you have experience as a 3rd Line Engineer? Are you passionate about technology and providing excellent customer service? If so, we need you to apply! Our client is a forward-thinking, dynamic MSP and provides support to a global client base. Due to continued growth, our client requires an experienced 3rd Line Engineer.You will be responsible for acting...

  • 3rd Line Engineer

    1 week ago

    Birmingham, United Kingdom James Adams Full time

    Base pay rangeDirect message the job poster from James AdamsAbout The TeamI'm working with a rapidly growing MSP with a thriving service desk team of 45 professionals. As they continue to expand, they're looking for an experienced 3rd Line Engineer to join their technical team and take ownership of their most complex challenges.The RoleAs the 3rd Line...

  • 3rd Line MSP Engineer

    4 weeks ago

    Birmingham, United Kingdom Nextech Full time

    3rd Line MSP Engineer - £45,000Location: Birmingham (hybrid)Salary: £45,000Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across...

  • 3rd Line Network Engineer

    2 days ago

    Birmingham, United Kingdom Concept Resourcing Full time

    3rd Line Network Engineer / Senior Network Engineer / Cisco Firewalls / LAN / WAN / CCNP / Network Security / BAU / Project Concept Resourcing are working with an award-winning Managed Cloud & IT Service Provider who, due to expansion, are looking to recruit a 3rd Line Network Engineer into their Network Operations team. The main purpose of this role is to...

  • 3rd Line Infrastructure Engineer

    1 week ago

    Birmingham, United Kingdom Concept Resourcing Full time

    Virtualisation 3rd Line Engineer / Virtualisation Specialist / Hybrid working / VMware / Hyper-V / Citrix / Troubleshooting / EUC / Microsoft Servers / Cloud Technologies Virtualisation 3rd Line Engineer / Virtualisation Specialist / Hybrid working / VMware / Hyper-V / Citrix / Troubleshooting / EUC / Microsoft Servers / Cloud Technologies Concept...

  • 3rd Line Juniper Build

    6 days ago

    Birmingham, United Kingdom Lorien Full time

    **3rd Line Juniper Build & Network Support Engineer** **SC Clearance required** We are working with a global IT service provider for a 3rd line WAN Project configuration & Support engineer. The role will involve Configuring SRX series routers to meet tight project deadlines as part of a SD-WAN solution. Daily duties will include a mixture...

  • D365 Support Analyst

    2 days ago

    Birmingham, United Kingdom Crimson Full time

    **D365 Support Analyst - D365 2nd/3rd Line Support - Birmingham** **Key Responsibilities** - To ensure that all incident data analysis and trend reporting provided in accordance with an agreed Service Level Agreement and is based upon the information held in a single agree repository. - To develop and implement policies in partnership with all support and...