Customer Care Advisor

2 weeks ago

Manchester, United Kingdom Club L London Full time

**About Us**

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce - an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

**The Role**

Club L London is excited to be growing the Customer Care team

Full Time Roles Available - Evenings & Weekends:

- Full Time Hours - Monday - Friday 2pm-10pm (Remote)
- Full Time Hours - Tuesday - Saturday 12pm-8pm (Remote)
- Full Time Hours - Monday - Friday 7am-3pm (Remote)

This role offers homeworking, but you must be available to come into our Head Office in Trafford Park, Manchester for twice a year for our strategy days.

The training period will consist of Monday - Friday 9am-5pm for 4 weeks (remotely) and you will be required to come to the Manchester Head Office for the first day of training.

**Responsibilities**
- Great communicator and listener
- Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
- Provide excellent customer service with great attention to detail
- Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue
- Resolve customer inquiries efficiently and quickly
- Be confident in following Club L procedures and making decisions
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution

**Requirements**:

- This is an entry level role, however previous customer service experience is advantageous
- Ability to provide a positive customer experience
- Good English writing skills with good attention to grammar and sentence structure
- Working knowledge of Shopify, Zendesk or other Help Desk services would be beneficial
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work independently as well as being a great team player

**What's on offer?**
- Annual bonus scheme
- 25 days of annual leave (pro-rated if part time)
- Extra day off for your birthday
- Cycle to work scheme
- Enhanced pension contribution
- Enhanced maternity policy
- 40% staff discount
- Healthcare Cashplan
- Free onsite gym (Manchester office)
- Social events

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