Head of Ict Operations

Could you be Incommunities new Head of ICT Operations? We are looking for a proven leader who has experience in complex ICT Infrastructure development and management. This is an exciting opportunity for someone looking to contribute toward service improvement and ensuring we deliver an excellent customer experience.

**About us**

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

**Duties include**:

- Lead a team to support, develop and deliver an innovative ICT Infrastructure that includes, but is not limited to, desktops, servers, networks, telephony and cloud services and ensure an excellent customer experience.
- Ensure the security and resilience of our ICT infrastructure in line with sector best practice.
- Contribute to the future direction of the ICT Service by evaluating and procuring new technologies.
- Ensure robust processes, policies and working practices are in place, and can demonstrate auditable evidence that out ICT Infrastructure is managed effectively.
- Contribute to the ICT Senior Management Team to continuously drive service improvement and deliver an excellent customer experience.
- Contribute to the organisations Senior Leadership Team to support in delivery of the corporate strategy.
- Act as ICT business partner for the designated service area of Incommunities.

**Requirements**:

- Previous experience in complex ICT Infrastructure development and management
- Demonstrable experience of managing a complex project from origin to conclusion.
- A passion for efficiency.
- Are a strong communicator, working closely with external ICT suppliers, contractors, and internal senior and operational colleagues.
- Previous experience in managing others. You may also possess a relevant qualification in management.
- Previous experience in managing budgets and forecasting.

**Benefits**
- Salary of £74,256 per year
- Social Housing Pension Scheme
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support

**Join Our Team**

We’re looking for great people to join us At **Incommunities**, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that **diverse perspectives make us stronger**.

Based in **Bradford**, a city known for its rich cultural diversity, we serve **vibrant communities**. As a social housing provider, we’re passionate about making a real difference by providing **safe, affordable homes** and **improving lives**.

Our recruitment process is designed to **support you every step of the way**. If you need any adjustments or assistance, just let us know.

We’re proud to be a **Mindful Employer**, committed to mental health and wellbeing. We also hold the **‘Committed’ Menopause Friendly Accreditation**, recognising the importance of support in the workplace.

Ready to make an impact? **Come work with us