Isp Service Operations

1 week ago

Bradford, United Kingdom City of Bradford Metropolitan District Council Full time

**Job Introduction**:
Delivering excellent customer service, the 2nd Line support team handles 80% of the organisations and BCFT, IT requests for end user support. Maintaining a good collaborative working with other teams within IT Services and other stakeholders, throughout the district and beyond.

**Role Description**

We are looking for a ISP Service Operations to join our dedicated team, as part of Infrastructure and Desktops Services, in Department of Corporate Resources. This role is an opportunity to make a real difference in our vibrant and diverse city.

The main responsibilities of this role:

- Established experience working in an ICT service operations using skills identified at Level 1 skills matrix.
- Provide excellent customer service skills, in support customer's, service requests and incidents withing agreed SLA.
- Support the continuous improvement of the service, collaborating with colleagues, wider IT Services team and stakeholders.
- Manage own workloads aligning with service needs and expectations with agreed SLA
- Contribute to the ongoing service improvements in 2nd Line Team.
- Manage the access to highly confidential, personal, financial and political and commercially sensitive information.
- Ensure compliance with the appropriate policies, procedures and guidelines.

**How to Ap**ply

**Employee Offer**

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

**Equal Opportunities**

We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.

**ISP Service Operations - 2nd Line**:

- **Salary**£26,403.00 - £46,142.00 Per Annum
- **Frequency**Annual
- **Job Reference**bradfordmbc/TP/1301/1320
- **Contract Type**Permanent
- **Working Hours**37
- **Closing Date**06 November, 2025
- **Job Category**Technical
- **Service**Central Services (IT, Procurement, Info Gov)
- **Location**Britannia House, Hall Ings, Bradford, United Kingdom
- **Additonal Payments**For Office Use Only
- **Posted on**13 October, 2025

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