Service Coordinator

**Support to people who use services - To**:

- ensure the provision of support and assistance in accordance with their support plans and the service aims.
- work in line with and promoting the SSSC Codes of Practice and the relevant Care Standards.
- be responsible for both directly undertaking initial and on-going assessments of people we support and of overseeing team members to do so.
- manage staff to advise people we support in accordance with the service aims.
- deliver or oversee key work for a person or people who have complex or multiple needs.
- maintain professional confidentiality and boundaries at all times both with people being supported and and with the team.
- support and assist people who we support in crisis situations, and/or manage a physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
- travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
- have an good understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.
- promote peer work and the value of lived experience through providing support to peer support workers, TPS connects and volunteers.

**Planning, policies and record keeping - To**:

- devise, review and update support plans, record events and observations and keep appropriate records as required in the service both directly and managing staff to do so.
- ensure that a good standard of paperwork is prepared for service user reviews and attend reviews as appropriate.
- plan and co-ordinate elements of support in accordance with the support plan.
- prepare and implement risk management plans, and follow and update risk assessments, ensuring they are up to date.
- work with data in line with the data protection act and support staff to do likewise.
- work and comply with standard operation (finance, operational, health and safety and human resources) and service procedures including service user finances both as an individual and a manager.
- audit and cross check service user finance when appropriate.
- ensure that staff expenses and service costs are kept to a minimum.
- review and audit to ensure team members are keeping records and plans as required.
- arrange for rota/supports when required.

**Interactions with other people - To**:

- manage and supervise teams on a day to day basis providing guidance, instruction and direction.
- manage and supervise other staff administering or prompting medication, if required, and ensure that medication protocols are adhered to.
- manage staff and volunteers/those on placement to comply with the SSSC Codes of Practice.
- provide informal and formal support, feedback, induction, engagement period reviews, supervision and appraisal to staff.
- undertake formal absence management processes and return to work meetings with employees with the support and guidance of your line manager.
- undertake fact finding processes and performance management plans with employees with the support and guidance of your line manager.
- promote a collegiate approach, team working well within the context of a diverse team.
- manage and resolve conflict promptly and raise or report issues appropriately using the correct internal processes and encourage team members to do likewise.
- communicate with people we support families' and provide guidance to team members around this.
- liaise with workers from other agencies and provide guidance to team members around this.
- manage others to comply with, and the service to meet with, the relevant legislation and National Care Standards.
- support others to ensure they comply with SSSC Codes of Practice.
- liaise with landlords and similar others on behalf of people we support if required and provide guidance to team members around this.
- be aware of health and safety and make a management contribution to keeping the work environment, colleagues, community, people who use services and yourself safe. This includes health and safety audits in line with policy.
**Leadership - To**:

- provide leadership to staff to support people we support in accordance with their support plan, the principals of citizenship and to maintain records correctly.
- assist the service manager to prepare information and the service for inspections/audits or similar to contribute to these processes.
- provide on-the-job training and/or coaching to new staff.
- lead on a specific part of the service such as group work or health and safety.
- provide leadership and positive role modelling to continuously seek service development, reflect on practice and identify improvements.
- contribute to Turning Point Scotland as an organisation through attendance at specialist forums, delivering training or similar.
- keep abreast of the sector 'big picture', operational envir