Customer Excellence Specialist

1 week ago


Spennymoor, United Kingdom Sharpsmart Ltd Full time

Sitting right in the middle of Sharpsmart is our Customer Service team. Delivering excellent customer care every day and coordinating the response to any challenges is incredibly important to make sure we continue to make the healthcare industry safer.

As the Customer Service Advisor, you will work with a dedicated group of customers and every internal department inside our business to; respond to customer queries and challenges; coordinate the resolution and build relationships in your own, friendly and helpful style.

Overall, the days are busy and ever changing but rewarding knowing that the work you’re doing is an essential service and vital to healthcare organisations across the UK.

Your role will involve:

- Reactive response to customer queries and work proactively to improve the service provided
- Liaising with all internal departments (including Plant Operations, Transport, Finance and Contract Management)
- Completion of wellness calls and customer surveys
- Analysis of service level agreements (SLA’s) and key performance indicators (KPI’s)
After a thorough induction and introductory calls to your dedicated customers, you will become an expert on the Sharpsmart products, services and operations before using this to drive customer service excellence, improve response time for cases and monitor trends for the business to continuously improve.

The role will be based within our Customer Service team in Spennymoor and the working pattern will be 37.5 hours, Monday to Friday (with a weekly team rota between 8am-5pm).

If you want to join our long serving, friendly team as our Customer Service Advisor and be part of our purpose to make healthcare safer, we’d like to hear from you.

**Job Types**: Full-time, Permanent

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Referral programme
- Store discounts
Schedule:

- Monday to Friday
Application question(s):

- What are your salary expectations?
**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)



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